Operations and Sales Manager

Operations and Sales Manager

Dragon’s Den
Homestead, PA

The Company

Located in a beautiful historic building, the former St Mary Magdalene, Dragon’s Den is a bold, charitable organization located in Homestead, PA (near Pittsburgh) whose mission is to provide transformative learning environments through experiential learning programs, team building workshops and a state-of-the-art static ropes course. We are currently hiring a Full-time/Year-round position of Ropes Course and Workshop Manager to maximize our ropes course operation and assist in program design and expansion of Dragon’s Den’s in house and external programs involving our challenge courses. The position reports to the Executive Director.

This is a full-time position with competitive salary, two-week PTO, health insurance, and free and/or discounted access to our programs. We offer paid training, an exciting working environment, and the opportunity to grow and travel if desired.

Responsibilities:

Program Development and Expansion:

• Sales. Increase ropes course ticket sale revenues
• Sales. Increase workshop sale revenues
• Ropes Course. Expand and develop curricula and assist in delivery of activities involving DD’s transformational ropes course.
• Expand / develop sequenced programming and curricula and assist in delivery of activities of our program for In house Team Building Workshops
• Expand / develop sequenced programming and curricula and assist in delivery of activities of our programs for Social Emotional Workshops that are offered directly in schools.
• Revise and review pre- and post-session surveys and activity forms.

Staff & Guest interaction:

• Oversee Staff and Participant/Group Scheduling
• In collaboration with the Executive Director, recruit, hire, train, schedule and supervise a team of instructors and facilitators
• Conduct initial and ongoing training in accordance with A.C.C.T. and Pennsylvania Department of Agriculture standards and operational policies and procedures
• Give safety briefings and instruct self-rescue procedures.
• Oversee, facilitate and debrief group activities and initiatives
• Respond to guest inquiries and feedback

Operations:

• Ensure the safety of all staff and guests by implementing all the procedures
• Ensure challenge course readiness in compliance with A.C.C.T. and PA Department of Agriculture standards and state regulations
• Keep records of all documents related to the challenge course as required by A.C.C.T., and state law.
• Manage and file daily inspection logs, incidental reports, and near-miss reports
• Maintain the challenge course as required by the annual inspection report, monthly and daily inspections, and maintenance log
• Prepare/coordinate annual inspection and state license
• Oversee, demonstrate and administer high-course rescues as needed
• In collaboration with the executive director, Update Ropes Course Manual of Operation
• Manage inventory, inspection and maintenance of all equipment
• Manage staff, volunteers and participant records, certifications and training documentation
• Manage and implement the Emergency Response Plan
• Manage customer satisfaction and track outcomes
• Manage inspector and vendor relationships
• Expand Ropes Course and Workshops bookings through advertisement on Social Media, Google Ads, Groupon and more
• Track and report on ticket sales: full-price, discounted, and free tickets, as required for non-profit organizations.
• Collaborate with the management team to organize and promote special events and special offers involving our ropes course ( Dragon’s Den’s Egg Hunt, Zip or Trick, Olympic Games at Dragon’s Den, Ninjas with hearts)
• Review all safety concerns with the Executive Director and Facility Manager

Qualifications:

Must be at least 21 years of age. Applicants should have:

• Strong interpersonal and communication skills
• Excellent organization skills
• Ability to delegate to staff while being a self starter
• Flexibility in time and tasks. Dragon’s Den is a start-up and we cross-train most of the positions
• Excellent leadership skills and be highly independent and accountable
• Group facilitation and teambuilding skills with children and adults
• A.C.C.T. Level I certification or the ability to obtain Level I and level II certification is required.
• Current PA Department of Agriculture Inspector or willingness to become one
• Current CPR and advanced First Aid (WFR, OEC, EMT) certification
• Comfortable working at heights and physically able to lift heavy loads (up to 35-75 lbs) and spend hours standing
• “Tech-savvy” with excellent computer skills and moderate social media skills - Microsoft Office (Word, Excel, Power Point), Google Drive, Facebook, Twitter, Instagram etc.
• B.A./B.S. degree or equivalent experience is preferred but nor necessary
• 3-5 years of experience in the industry and at management level

You would make a great Ropes Course and Workshop Manager if you:

• Are hard working, very independent, goal oriented and passionate
• Take initiative, be accountable and act as a role model to the rest of the staff
• Are flexible with time and job tasks
• Enjoy working, communicating and motivating the team
• Have a focus on the safety and quality of our programs, creating a great customer experience
• Take pride in your and your team’s work
• Are confident in leading, deploying, and guiding staff and participants
• Are open in learning and improving
• Keep cool, calm and focused in a fast-paced environment

More about our course:

Dragon’s Den is equipped with a transformational multi-level static course and a 160-foot zip line connecting the choir loft to the former altar. The course has reinvented a stunning but abandoned Italianate Renaissance church, St. Mary Magdalene, into a vibrant youth development center. We are the only ropes course in a church in the world!

Our ropes course is a metaphor of life. Our debrief moments are powerful transformative experiences that allow our participants to make powerful discoveries about themselves and others.

We use our ropes course as a very flexible tool: from a way to memorize Shakespeare’s lines and project our voice in preparation of Pittsburgh Public Theater Shakespeare’s Contest to learn multiplication and prepare for school tests.

Our central location is across from a beautiful park and within walking distance of local open air shopping mall, retail shops, restaurants, local attractions, and the Great Allegheny Passage bike trail.

Our exciting working environment offers many opportunities to grow together with a project that is in full development.

Our life-changing and experiential programs (self-development, team building, and creative problem solving) are designed to teach youth of diverse backgrounds and abilities to overcome challenges both within themselves and also in their communities.

To learn more about us, visit www.dragonsdenpgh.org.

If interested, please email a cover letter and a resume to: contact@dragonsdenpgh.org with the subject line “Operations and Sales Manager.”

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All our prospective employees must submit three references and all clearances. The following clearances are required:

• PA Child Abuse Clearance
• PA Criminal Record Check
• FBI Fingerprint Clearance
• Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania (Online Training)

Dragon’s Den is committed to creating a welcoming diverse, inclusive and equitable environment with reasonable accommodations to job applicants with disabilities.

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• Sales or Ropes Course Operation: 1 year (Required)
• Supervising experience: 1 year (Required)
• Project Management: 1 year (Required)

Ability to Commute:

• Homestead, PA 15120 (Required)

Work Location: In person

Salary : $40,000 - $48,000