What are the responsibilities and job description for the Truck Dispatcher (10am-9pm) position at Dragon Xpress?

Compensation $43,862.00 - $54,827.50

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge / skills, experience, geographical location, and internal equity. At Dragon Xpress, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

About Us

Dragon Xpress is a private fleet specializing in local, regional, and owner-operator dry van freight. We have terminals based in Biron, WI and Sturtevant, WI. We are actively growing and looking for a self-starter who is hard-working, resourceful, and detail-oriented to join our team.

We offer full benefits and a competitive compensation package.

Position Overview

This is a position that's well-suited for someone who enjoys a fast-paced work environment that requires you to wear multiple hats and rotate through priorities efficiently and effectively.

The dispatcher is responsible for directly managing a pool of ~20 drivers and owner-operators and has direct impact to the company's bottom line as he / she would be responsible for decisions around what business to take.

Day-to-day includes load negotiations with brokers, load planning to have matching front- and back-hauls, dispatch of daily routes to drivers, management of driver schedules and driver performance, keeping paperwork in order, review and approval of driver hours, and other tasks as assigned.

Key Responsibilities :

Load Planning, Dispatching & Coordination :

Coordinate the transportation of goods and schedule drivers to ensure timely deliveries.
Load plan for drivers with both in-house and outside freight - negotiate outside freight to meet CPM target.
Dispatch trucks and secure loads from tender boards when in-house freight is unavailable, maintaining a 100% load match rate.
Communicate effectively with drivers, customers, and freight brokers to arrange shipments and resolve issues during transit.
Monitor and analyze transportation metrics to meet revenue goals, reduce costs, and optimize routes.
Gather and upload all necessary load documentation (Rate Confirmations, PODs, Scale, detention paperwork), and ensure that the hard copy of paperwork is filed away at end of day
Ensure drivers have full utilization for the day and monitor idle time.
Communicate daily with brokers and customers on the status of shipments and close out loads.

Driver Payroll & Settlements :

Calculate and process weekly driver settlements accurately, verifying hours worked, miles driven, and additional expenses (Payroll).

Complete driver settlements weekly and submit them to the appropriate channels.

Reporting & Analysis :

Analyze market trends to adapt strategies, pricing, and broker negotiations for optimizing revenue.

Prepare weekly reports on operational uptime, backhaul (matching percentage), and revenue per truck, and provide these to the operations manager. Highlight wins, losses, challenges, and priorities for the following week.

Collaborate with the Fleet Coordinator weekly to report on maintenance trailer positioning and repair spend, ensuring priorities are aligned.

Participate in monthly performance and driver reviews (including P4P) to ensure targets are met.

Conduct quarterly KPI reviews, set new goals, and create content for Townhall meetings.

Participate in yearly bonus reviews by evaluating KPI performance from each quarter.

Customer Relations & Growth :

Maintain relationships with customers and carriers to secure repeat business through professional communication and good customer service.

Collaborate with sales and marketing teams to identify leads, upsell services, and create new

Attributes for Success

Hard work - tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.

Pursuit of Excellence - strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.

Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.

Sense of Urgency - drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.

Entrepreneurial Spirit - act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.

Adaptability - be fluid with Dragon Xpress's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.

Servant Leadership - set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

Qualifications :

Proven experience as a dispatcher or in logistics.

Strong communication skills and ability to multitask.

Experience with transportation management software.

Ability to work in a fast-paced environment with attention to detail.

Experience with Office programs, Microsoft Excel in particular.

Experience with Samsara

Basic HOS knowledge

Analytical mindset for revenue tracking and cost minimization.

Bilingual preferred.

Dragon Xpress Benefits

We offer a comprehensive benefits package that includes :

Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.

Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.

Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).

Paid holidays, personal days, and vacation days to support work-life balance.

A 401K retirement plan with a company match and annual fixed contribution.

Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.

Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2024 Benefits. Come be a part of our team and grow with us!

Apply

Please submit your resume, and salary requirements to https : / / us.ndpaper.com / careers

No unsolicited resumes - Dragon Xpress does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of Dragon Xpress. If you would like to become a recruiter for Dragon Xpress, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.

Salary : $43,862 - $54,828

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