What are the responsibilities and job description for the Implementation Administrative Specialist position at Dragonfly Health?
Job Details
Description
Essential Functions
Education, Licensure or Certification:
Description
Essential Functions
- On an ongoing basis, provides support for the Implementation team to execute on comprehensive project plans, including but not limited to client and third-party vendor implementations, switch-outs, and service and/or technical upgrades.
- On an ongoing basis, this role is responsible for loading patient demographics and equipment assignments to provide ease of ordering for new clients as well as ensure accuracy of billing for newly on-boarded clients, additional add-on locations, etc.
- On an on-going basis, reviews and updates pricing loads and product display settings in the DMETrack Contract management tool to ensure accurate pricing has been loaded and client order screens are setup appropriately for all contracts recently setup in the DMETrack Pro system.
- Communicates daily with the Implementation Manager and/or Implementation Project Lead(s) to keep the assigned lead apprised of the status of all their assigned tasks required to complete current initiatives on the project schedule.
- As assigned, this role will assist with special projects to support Client/Provider specific initiatives requiring DMETrack updates.
- Other related departmental duties to be assigned as needed.
- Works to complete Implementation maintenance cases, as assigned.
- Protects company’s intellectual property and the privacy of customers’ data
- Performs other duties as assigned or apparent
- This position does not have supervisory or managerial responsibilities
Education, Licensure or Certification:
- High School diploma or equivalent is required
- One year of experience in an administrative or customer service role is preferred.
- General business acumen required and usually obtained through work experience, education or training
- Durable medical equipment, pharmacy, managed care or other pertinent health care services industry experience is preferred
- Excellent interpersonal and customer service skills are required in order to perform the essential functions of the position
- Strong written and verbal communication skills required
- Working knowledge of a PC, business and communications software (MS Office) and web-based tools arerequired
- The ability to be proactive and self-directed utilizing good time management, decision-making, and organization skills is required.
- Incumbents must be able to prioritize multiple tasks
- Must have the ability to work effectively in a fast paced entrepreneurial environment
- This position does not have travel requirements.
- Work is performed in an office environment.
- Regular eye-hand coordination and manual dexterity is required to operate office equipment
