Medical Equipment Delivery Driver - Niceville

Job description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Responsibilities:

Receives a daily route and required supply list and prepares the truck for delivery by pulling stock (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies, etc.), staging equipment for delivery based on the order of the route,and loading equipment on the truck.

Participates with supervisor/manager to conduct a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirm basic safety operations (e.g., lights, brakes, mileage, vehicle appearance, etc.).

Reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care.

Follows the daily route to pick up and/or exchange hospice equipment. Breaks down, loads and returns equipment.

Maintains continuous communication with the customer service team to relay a change in an order or issues with prescribed orders, position in routes, stock availability and to confirm delivery and pick up of equipment.

Completes and maintains a driver log, vehicle check out and vehicle inspection reports.

Responds to emergency calls and new patient orders during regular business hours and on-call rotation hours.

Upon completion of routes, unloads and checks in returned equipment with the warehouse.

Stocks delivery trucks with rolling stock to ensure “ready” condition for the next delivery.

Required knowledge, skills and abilities to perform the role include the following:

Education, Work Experience or Related Experience:

High school diploma or equivalent is required

A current state issued driver’s license is required

A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past five consecutive years, no more than three minor violations or at-fault accidents in the past 36 consecutive months and no more than one preventable accident in the past 36 months

At least six months experience in a role that entailed regular interface with customers

Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is preferred

One year previous delivery or warehouse experience preferred

Specialized Knowledge, Skills & Abilities:

The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential

The ability to read, write and follow written and oral instructions is required to ensure accurate completion of DME deliveries, exchanges and pick-ups

The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with CHAP and HIPAA is required

The ability to operate a 14-16 foot box truck in a safe manner is essential

The ability to follow a city map and navigate a new daily route is required

Good organization and prioritization skills are required to plan and stage equipment as described

A safety orientation is required to perform work (e.g., driving, delivery, set up, loading and stocking of durable medical equipment as described) and follow safety operating procedures

Spanish speaking skills are desirable but not required

Working knowledge and experience with mobile phone equipment is required to relay information to customer service and perform on-call coverage

Physical Requirements and Demands:

This role entails prolonged sitting, standing, walking, pushing/pulling and climbing in and out of the truck

On a regular basis, the ability to lift, carry and move durable medical equipment that weighs up to 75lbs. for a moderate period of time (25% – 50% of the day)

Depending on location, incumbents are required to occasionally dispense liquid oxygen which requires the ability to lift, pull, push, and carry containers up to 100 lbs

Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment

Frequent bending, twisting, grasping and squeezing and occasional kneeling, climbing stairs, reaching above the shoulder is required to transport and set up medical equipment as described

Ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up durable medical equipment

Whatever it takes. Wherever it takes us. What we offer

Competitive Pay

Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

Growth Opportunity and Career Advancement

Agile and Adaptable team culture

Innovative and revolutionary technology solutions

A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What you will do

Deliver, set up, maintain, and troubleshooting medical equipment at our patients' homes and healthcare facilities

Provide exceptional customer service by ensuring timely and accurate deliveries

Educate patients, caregivers, and family members on the proper use of equipment

Be the hero behind the scenes, making an impact each and every day

What we look for

Compassionate individuals with exceptional customer care

Passionate, team-players who care about making a difference in the lives of others

Flexibility to work varying hours, weekends and/or on-call when required

Three consecutive years of driving history with no major moving violations or accidents

High School Diploma or equivalent

Prior delivery experience preferred

Why DME Technicians are important

Our DME Technicians are responsible for so much more than dropping off packages. It's not only about the journey but the destination. By providing life-sustaining medical equipment and/or pharmaceutical solutions, our DME Technicians are instrumental in delivering the highest level of well-being to the patients we support. This higher calling isn't chosen for us. It's what we're here to do.

Let's soar together

Job Type: Full-time

Pay: $18.50 per hour

#DragonFlyHealth2025

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Weekends as needed

Application Question(s):

• Are you at least 26 years or older for auto insurance purposes?
• Do you have a clean Motor Vehicle Report dating back 3 years?

Work Location: In person

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Schedule is Monday -Friday 9:00 - 6:00 with on call every 3rd week to include that weekend. Are you able to work this schedule?
• This position requires all candidates to pass a Level 2 AchA Background check. Are you okay with that?
• Has any license, permit, or privilege to operate a motor vehicle ever been suspended or revoked? - Yes or No

If yes, please explain

• Have you ever been denied a license, permit, or privilege to operate a motor vehicle? - Yes or No

If yes, please explain

• Have you been involved in any accidents in the past 3 years? - Yes or No

If yes, please provide the date & details regarding the accident and if anyone was injured

Experience:

• delivery driving: 1 year (Preferred)

Work Location: In person

Salary : $19