What are the responsibilities and job description for the Host position at Drake's Hollywood?
Role Summary
A Host at Drake's WEHO is responsible for providing exceptional service to guests. As a Host, you will ensure each guest begins their experience with a positive and warm welcome and are able to seat guests according to availability. You are familiar with our reservations system and manage the flow of service by monitoring all private bookings, events, and walk-in guests. Hosts answer the phone with a smile and ensure that the guest feels well taken care when calling the restaurant, answering the phone within 3 rings.
Responsibilities :
- Provide concierge level service to guests by making guests feel welcome, and comfortable while waiting for seating
- Develop and maintain relationships with guests on a name-to-name basis
- Review reservation books in RESY to strategize the most effective plan for seating and planning
- Review guest profile notes, photos and special requests in detail to prepare for every service
- Maintain RESY database by adding detailed notes during and after service, or by altering reservations for private booking and events
Knowledge of menu items, tables and seat numbers
Requirements :
Perks
Benefits :
Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.
