What are the responsibilities and job description for the Information Technology Support Specialist position at Drake State Community & Technical College?
Position Summary
The Information Technology Support Specialist shall provide technical support as part of a team in the Information Technology department. The Information Technology Support Specialist will adhere to the policies as specified by the Alabama Community College System Board of Trustees and the Drake State Community and Technical College Faculty and Staff Handbook.
Salary: Appropriate placement on the Alabama Community College System Board of Trustees
Salary Schedule E3, Grade 4
Salary Range $39,759 - $57,251 (12 months, Non-Exempt)
Work Hours: 8:00 am - 5:30 pm Monday - Thursday and 8:00 am - 12:00 pm Friday
Essential Duties and Responsibilities
The Information Technology Support Specialist shall perform the duties as specified in conformity with policies established by the Alabama Community College System Board of Trustees and the Drake State Community and Technical College Faculty and Staff Handbook.
- Staff the Drake State Helpdesk, receiving and responding to technical inquires (concerning email, local area network connectivity, web browsing, printing, etc.) from faculty, staff, and students via telephone, electronic help desk, email, web, and other communication methods
- Enter, assign and track service requests in the on-line work-order system, and refer service issues to IT management
- Provide professional, courteous, prompt, and accurate support and solutions to users
- Communicate, analyze, and troubleshoot routine user problems and provide proper solutions or remedies
- Properly document problem ticket into on-line Help Desk System
- Assist other IT technical staff in providing user feedback and user statistics
- Install personal computer hardware and software including unpacking, testing, transporting to user site, and interfacing to network and/or main computer system.
- Imaging large groups or supporting said imaging using applications such as MSCM, Acronis, Ghost, etc.
- Maintenance and setup of licensing servers supporting instructional departments’ use of specific software such as SolidWorks, SolidEdge, etc.
- Respond to user problems; assist in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.
- Assist in supporting the network including installation and troubleshooting of appropriate cabling.
- Provide audio and video support as required.
- Create and administer new user accounts, passwords, emails, and privileges/rights as assigned and directed by system administrators
- Assist in the operations of enterprise systems as needed
- Maintain an inventory of assigned equipment and supplies
- Assist in the setup and maintenance of Drake State computer labs and network cabling, including Category 6, wireless, and fiber optic networking equipment
- Assist in registration and pre-registration activities as needed
- Work closely with other IT staff to acquire additional technical and non-technical knowledge
- Serve on college committees when requested
- Perform other work-related responsibilities as assigned by the Director of IT, Regional CIO, Executive Director of Fiscal Affairs and Administrative Services, and/or the President
Job description may be modified or altered any time by management.
Qualifications
REQUIRED QUALIFICATIONS:
- Minimum of a high school diploma or equivalent with A , MTA, or MCSA certification and a minimum of six (6) months work experience supporting audio video and/or installing PC hardware and software, network cabling and supporting users -or- One (1) year (32 semester or 48 quarter hours) of postsecondary education from an accredited institution with a minimum of six (6) semester hours (10 quarter hours) in CIS/MIS and a minimum of One (1) year of work experience supporting audio video and/or installing PC hardware and software, network cabling and supporting users -or- high school diploma or equivalent and five (5) years work experience and technical knowledge in Windows, workstation hardware and software, and network applications
- Working knowledge of MS Windows 10 and 11
- Working knowledge of setting up and troubleshooting internet programs, such as email and web browsers
- Working knowledge of Microsoft Office 365 software
- Working knowledge of internal PC hardware
- Ability to project a professional and congenial demeanor
- Ability to establish and maintain effective working relationships with students, other employees, and the public
PREFERRED QUALIFICATIONS:
- Earned Associate's degree with basis in Computer Information Systems or related field from a regionally accredited institution
- Minimum of (1-2) years of experience with hardware, networking, and information systems
- Experience in an academic environment
- Working knowledge of VoIP systems
- Knowledge of Banner or other educational administrative software
- Knowledge of Canvas Learning Management System
DESIRED PROFILE:
Preference will be given to candidates who can demonstrate through their experiences and accomplishments:
- Understanding of and commitment to the philosophy and mission of a community and technical college
- Sensitivity and commitment to cultural diversity
- Ability to handle multiple tasks and various situations in a calm and professional manner
- Ability to work well under pressure and deadlines
- Commitment to teaching and learning, where recent high school graduates, adult students, and non-traditional students are involved
Application Procedures/Additional Information
Applicants must meet the minimum qualifications and must submit a complete application packet through the NEOED on-line application system to be considered. A complete application consists of the following:
- An on-line application
- Current resume
- Copy of college transcripts (Transcript must confirm applicant meets educational requirements.)
Application materials must provide documentation that the applicant meets all minimum qualifications.
Please Note: If an applicant submits more than one application packet, only the most recently submitted application packet will be reviewed.
Background Check Requirement
In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form and agree to a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.
IMPORTANT INFORMATION
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the open period of this announcement will be considered. Applicants must travel at their own expense. Finalists will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Drake State Community and Technical College from the institution(s) granting the credits.
All applicants must have an on-line and completed application packet by the deadline date. All applications received will be screened and interviews scheduled by appointment only. All applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense. Applicants must demonstrate written proficiency in English as part of the on-campus interview process. Drake State Community and Technical College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.
Drake State Community and Technical College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Drake State will make reasonable accommodations for qualified disabled applicants or employees. Drake State reserves the right to withdraw this job announcement at any time prior to awarding. Drake State compiles information about safety and security and publishes an annual report. This report can be found on the website by accessing the crime and safety report link. The link can be found on the Drake State home page by clicking the “About Drake State” tab and then selecting the “Campus Security Report” link. A copy can also be obtained by contacting the Director of Operations at 256-551-5210.
The College reserves the right to fill the position within (120) days of the job announcement stated closing date or to not fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
Employer
ACCS
Website
1
Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
8 hours per month
(may accumulate an unlimited number)
(may accumulate an unlimited number)
Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20 16 hours per month
(may accumulate up to 480 hours)
Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
(converts to sick leave at the end of August each year if not used)
Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
15 (5 locally assigned)
Contracted Work Days
260
Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 13.57% (effective 10/01/24)
Tier II – Pays 6.20% monthly. State matches 12.60% (effective 10/01/24)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 13.57% (effective 10/01/24)
Tier II- Pays 7.20% monthly. State matches 12.60% (effective 10/01/24)
Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA.
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
- Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.
Tobacco Usage Premium
- Member $ 50
- Spouse $ 50
Salary : $39,759 - $57,251
