What are the responsibilities and job description for the Warranty Service Specialist position at Drapery Connection?
Drapery Connection is the Midwest's leading Window Treatment Design Firm, family owned and operated since 1939. We are looking for an experienced full time Warranty Service Specialist in the the interior design industry. The Warranty Service Specialist will plan, coordinate, implement and finalize projects according to the specifications and deadlines, all while keeping the project within budget. Will hand all service warranties and repairs.
Responsibilities
- Timely project planning and execution in provided guidelines
- Ordering products and services from selected workrooms or manufacturers
- Work closely with clients keeping them updated throughout the process
- Communicating with vendors and workrooms to achieve deadlines
- Coordinating and scheduling installations, repairs and warranties
- Keeping the designer abreast of all updates pertaining to the client
- Taking lead in solving any issues associated with the project.
- Addressing warranty claims and repair requests.
Requirements
- Highly detailed oriented with great follow through
- Excellent communication and interpersonal skills
- Above average skills utilizing software and technology
- Excellent time management skills
- High customer service standards
- Strong ability to prioritize and adapt
- Creative problem solving skills with decisive and accurate decision making abilities
- Experience in the Project Management field
Benefits
- Health, Dental, Vision
- Holiday Pay
- PTO
- 401K
- Education Supplement
- Employee Discount
Salary - $45,000 per year
Drapery Connection is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates are critical to our success as a growing company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
We are proud to be an Equal Opportunity and Affirmative Action Employer.
Salary : $45,000
