Call Center Rep (ASAP)

Draw House Concepts, is urgently seeking a motivated and customer-focused Call Center Representative for our San Antonio location. The Call Center Representative will be responsible for handling incoming calls, responding to customer inquiries, and providing exceptional service to both potential and existing clients.

Key Responsibilities:

• Answer incoming calls and respond to client inquiries promptly and courteously.
• Provide accurate information about services, appointments, and project updates.
• Document client interactions and maintain detailed records in the company database.
• Resolve customer concerns or escalate issues to appropriate departments when necessary.
• Support the sales and project teams by scheduling meetings and coordinating follow-ups.
• Maintain a professional and courteous demeanor at all times.

Qualifications:

• High school diploma or equivalent
• Excellent verbal communication skills and a professional phone demeanor.
• Strong organizational and multitasking abilities.
• Ability to handle high call volumes while maintaining quality customer interactions.
• Proficiency with call center software, Microsoft Office, and data entry systems.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for growth and advancement.

Join Draw House Concepts and become part of a team dedicated to delivering excellence services. We are looking to fill this position ASAP—apply now!