Associate Golf Professional

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley.  Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

• The Associate Golf Professional will play a key role in owning the check-in experience, providing a warm and seamless welcome for all guests. This position will coordinate with the caddie greeter, range manager, and shuttle services to ensure smooth transitions throughout the guest experience. The Associate Golf Professional will also make weather-related decisions, assist with pace of play, staff scheduling, and support tournament operations. Additionally, the role will mentor interns and work closely with the Senior Director of Golf and Golf Operations team to deliver an exceptional golf experience for both resort guests and members.

• Own the check-in experience, ensuring a welcoming, smooth, and efficient process for all guests.
• Coordinate with the caddie greeter, range manager, and shuttle services to ensure seamless transitions and exceptional service.
• Make weather-related decisions in consultation with the Director of Golf Operations to ensure guest safety and satisfaction, adjusting operations as needed.
• Works closely with the Pace of Play Manager monitoring speed of play during daily operations and tournaments, ensuring guests enjoy a smooth, timely, and enjoyable golf experience.
• Manage staff scheduling for the main bag drop area to ensure appropriate coverage for golf services, ensuring operational efficiency and a high level of guest satisfaction.
• Provide coaching, mentoring, and leadership to staff, helping them develop skills and deliver exceptional customer service.
• Mentor interns, offering guidance and training to support their growth in the golf industry.
• Assist with the planning, coordination, and execution of resort tournaments and special events, ensuring excellent guest experiences.
• Handle guest inquiries and requests, offering personalized recommendations and resolving any issues to ensure satisfaction.
• Collaborate with the Senior Director of Golf and Golf Operations team to maintain seamless integration of guest services, ensuring consistency across all touchpoints.
• Assist with outside services, assist in caddie coordination, shuttle services, and general guest relations to ensure a smooth overall experience.
• Stay up to date on the latest golf equipment, trends, and industry standards to enhance guest satisfaction and operational efficiency.

• College degree preferred.
• 2-3 years of relevant experience in golf operations, preferably in a hospitality or resort environment.
• Strong communication skills, with the ability to engage professionally with guests and team members.
• Ability to work in a fast-paced environment, manage multiple tasks, and provide leadership across various areas of golf operations.
• Proficiency in Microsoft Office, POS systems, and experience with golf tee sheet management or retail management software is preferred.
• Positive attitude, professional demeanor, and appearance.
• Flexibility to work nights, weekends, and holidays as needed.

• Must have the ability to:
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.
• Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs regularly.

• Subject to inside and outside environmental conditions.  May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid moving equipment.  Safety compliance is essential to prevent injuries from environmental conditions and equipment hazards.

• Office machines such as personal computers, printers, copiers, fax machines, calculators, telephones, and scanners. Ladders, pallet jacks, stackers, and/or hand carts may also be used.

• Restaurant and Retail Discounts
• Golf Privileges
• Uniform Allowance
• Employee Meal Program
• Employee Assistance Program - Canopy

• Full-Time Seasonal (March - October), Salary, Exempt

Sand Valley LLC is an Equal Opportunity Employer