What are the responsibilities and job description for the Guest Services Associate position at Dream Golf?
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
\n- The Guest Services Associate supports the Guest Services Manager with coordinating transportation logistics and ensuring smooth handling of guests' belongings. They operate from "Clark’s Cabin," a versatile area specifically created for storing, delivering, and tracking guest belongings like overnight luggage and golf clubs.
- Welcome guests and aid them with storage/transportation of golf bags and luggage.
- Coordinate the pickup, storage, and delivery of guests’ belongings with the Front Desk.
- Address inquiries and offer personalized information to meet each guest's requirements.
- Support Shipsticks pick-ups, drop-offs, and order creations.
- Assist with rental of fat-tire bikes, kayaks, paddle boards, and delivery of fishing tackle.
- Monitor and record shuttle cleaning and maintenance initiatives.
- Maintain cleanliness and organization of Guest Services area.
- Lead operations in the absence of the Guest Services Supervisor.
- Provide support to Security as needed.
- Perform additional tasks as assigned.
- Strong written, verbal, and interpersonal communication skills.
- Positive attitude, professional demeanor, and polished appearance in all situations.
- Ability to problem-solve, multitask, and work independently with minimal supervision.
- Flexibility to work 5 shifts per week, between 6am and 6pm, including weekends.
- Ability to stand, walk, push, pull, lift, grasp, bend, and kneel for extended periods.
- Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly.
- Applicants are required to possess a valid driver’s license and pass both a background check and drug screening as a condition of employment.
- Be prepared for indoor and outdoor work in different weather conditions, potential exposure to hazardous substances, and the need to follow safety protocols to prevent injuries.
- Restaurant Discounts
- Retail Discounts
- Employee Meal Program
- Golf Privileges
- Uniform Allowance
- Employee Assistance Program – Canopy
- Full-Time Seasonal, Hourly, Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
