What are the responsibilities and job description for the Reservations Agent @ Bandon Dunes Golf Resort position at Dream Golf?
Join Our Team as a Reservations Agent at Bandon Dunes Golf Resort!
Imagine being the first touchpoint for guests planning their journey to one of the most renowned golf destinations in the world. We seek a self-motivated, detail-oriented, and customer-focused individual with strong computer skills, a willingness to learn, and adaptability to a dynamic work environment. Our Reservations team is dedicated to providing every guest with an outstanding first impression by embodying the values of being "Genuine, Helpful & Friendly." Your role will ensure a smooth and enjoyable booking process, making each guest's journey to Bandon Dunes unforgettable.
About Bandon Dunes Golf Resort:
Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve and the new Shorty's opened in 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon.
Beyond premier golf, guests delight in a variety of dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone.
Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.
\n- Be the go-to guide. Book, update, and customize reservations tailored to individual or group needs—lodging, tee times, dining, or adventures.
- Communicate like a pro. Answer calls and emails with professionalism, warmth, and a genuine desire to help.
- Anticipate needs. Update guest profiles, follow up with inquiries, and ensure thoughtful handling of every detail.
- Spread positivity. Collaborate with a dynamic team to foster growth, success, and a little fun.
- Stay sharp. Keep track of daily tasks and master the art of multitasking in a fast-paced environment.
- Be flexible. Volunteer to help with data entry, administrative duties, or operating the multi-line phone system when needed.
- Hospitality or customer service experience (bonus points if you’ve worked in a similar role).
- A warm, friendly attitude with top-notch verbal, written, and interpersonal communication skills.
- A knack for organization, math, and problem-solving under pressure.
- Proficiency with computers and MS Office tools—speedy and accurate typing is a must.
- The ability to work flexible hours, including evenings and weekends.
- Professionalism in every interaction, whether over the phone, email, or in person.
- Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
- Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
- Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
- Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.
- Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
- Resort Discounts: Save on dining and merchandise throughout the resort.
- Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
- Career Growth: Take advantage of continuous training and development opportunities to advance your career.
At Bandon Dunes, we’re committed to creating unforgettable guest experiences—and we believe that starts with an exceptional team. When you join us, you’ll not only help shape a guest’s journey but also be part of a collaborative, passionate, and dynamic work environment.
At Bandon Dunes Golf Resort, we are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
