What are the responsibilities and job description for the Customer Service Representative position at Dream Group Partners LLC?
Overview
We are seeking a dedicated and enthusiastic Sales/Customer Service Representatives located in the state of New York to join our team. In this entry level role, you will be the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. You will play a crucial role in enhancing customer satisfaction and fostering long-term relationships. The ideal candidate will possess strong communication skills and a passion for delivering outstanding service. Candidate MUST live in the state New York.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Handle customer complaints with empathy and professionalism, ensuring resolution.
- Process transactions accurately, including cash handling when necessary.
- Conduct outbound calls to follow up on customer feedback or inquiries.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and resolve issues.
Requirements
- Proficiency in English; bilingual or multilingual skills are a plus.
- Previous experience in customer support or office environments is preferred.
- Strong communication skills with the ability to articulate information clearly.
- Ability to work independently as well as part of a team.
- Proficient in using computers and various software applications for data entry and communication.
- A positive attitude and willingness to learn new skills are essential.
Join us in providing exceptional service that makes a difference!
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
- Work from home
Shift:
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Work Location: Remote
Job Types: Full-time, Part-time, Contract
Pay: $48,060.00 - $60,658.00 per year
Expected hours: 40 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Supplemental Pay:
- Bonus opportunities
Work Location: Remote
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Professional development assistance
- Work from home
Shift:
- Day shift
- Morning shift
Work Location: Remote
Salary : $48,060 - $60,658