What are the responsibilities and job description for the IT Help Desk (, CA Onsite) position at DreamHost, LLC?
Why Work for DreamHost?
We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost's open platform gives you the power to share your data and the freedom to control how it's used.
Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer opportunities for growth, employee development and more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.
Benefits Offered
- Full health / vision / dental for the entire family at zero cost to team member
- 3% Safe Harbor contributed to 401(k) plus up to 1% employer match
- Opportunities for profit sharing and bonuses
- Generous time-off (starting at 12 vacation days and 3 emergency days accrued for a total of 3 weeks)
- 11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)
- Paid sick leave (80 hours accrued)
- Tuition reimbursement (50 / 50 up to a specific amount)
- Pet Insurance
- Thrive Pass wellness allowance of $30 per month
- Udemy online learning courses
- Worktango team member recognition
- Disability Insurance
- Generous maternity / paternity leave
- Discounted personal travel through corporate booking program Egencia
- Laid-back atmosphere
- Fun monthly company events
- Complimentary gourmet lunches daily
- Free web hosting
Overview
The DreamHost IT Help Desk will assist managing all 1st level help desk and desktop support duties internally at DreamHost, across multiple offices, both in person and remotely. This person will be integral to ensuring the interconnectivity of our employees during ordinary work days, company-wide engagements, and sometimes global conferences. You will also be responsible for preparing new hire computers with the appropriate software and administering logins on their first day.
Responsibilities
Troubleshoot all desktop and help desk support tickets and duties internally at DreamHost
Demonstrate the use of logic and reason to evaluate issues and find solutions to IT related problems
Aid the internal supply chain for computers and peripherals
Aid with the technical coordination of employees from different locations and offices during meetings
Demonstrate a knowledge of Information Technologies (fundamental concepts, systems, platforms and tools) and apply the knowledge when assisting team members with day-to-day functions and in facilitating company events
Create and maintain company and personal documentation as it pertains to IT with a high regard to individual and company privacy
Responsible for IT coordination for all special events
Respond quickly to time-sensitive requests and issues
Experience with a help desk support role or similar role highly preferred
Fluency in both Windows, Mac and Linux troubleshooting
Strong written documentation skills
Ability to juggle multiple tasks in what can sometimes be a high pressure environment
Excellent asset management skills
Strong verbal communications skills
Experience providing technical support via phone, chat, email
Experience with Installing and patching software
Ability to work on-site 5 days a week and aid with special project and occasional overtime
Salary : $15 - $25 / hourly
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $15 - $25
