What are the responsibilities and job description for the Service Manager or Supervisor - Dreamland BBQ position at Dreamland BBQ?
POSITION TITLE : Service Manager or Supervisor
REPORTS TO : General Manager
POSITION SUMMARY
Oversees all facets of the restaurant. Must have strong customer service skills. This position requires a working knowledge of restaurant operations. Person must be friendly, enthusiastic, and project a positive and professional image as this person works in a customer relation’s environment. Must be capable of working 50 plus hours per week on multiple shifts in a restaurant floor and kitchen environment. Must also be able to lift a minimum of 50 pounds.
CORE RESPONSIBILITES
- Will supervise all staff in accordance with the operational standards, procedures and policies.
- Must be able to perform each position in the restaurant.
- Is responsible for CUSTOMER SATISFACTION and delivering the Dreamland experience.
- Will assist in purchasing and inventory.
- Will assist in the periodic employee evaluations as set forth in the Dreamland employee handbook.
- Will develop initiatives to build sales, profitability, and guest counts.
- Will assist in maintaining effect cost controls including daily inventory and regular check audits.
- Will ensure a safe and secure work and dining environment for personnel and guests.
- Will ensure all Federal, State and local laws are being complied with at all times.
- Will assist in scheduling staff to ensure the proper amount of staff is on the floor to provide excellent customer service.
AUTHORITY, RESPONSIBILITY & ACCOUNTABLIITY
Education : Must have a minimum of a high school diploma. Two-year college education is preferred. Must be able to speak, read, write and understand the primary language used in the workplace.
Experience : Must have a minimum 2 years food and beverage experience. Server or catering experience is preferred.
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