What are the responsibilities and job description for the Guest Service Rep position at Dreamscape Hosptality?
Job Description
Job Description
Description : Job Summary :
The Guest Service Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
Key Responsibilities :
- Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
- Handle guest check-outs, ensuring accurate billing and payment processing.
- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
- Make, modify, and cancel guest reservations as needed.
- Provide concierge services, such as recommending local attractions, restaurants, and activities.
- Maintain a tidy and organized front desk area.
- Assist with luggage handling and other guest services as required.
- Uphold the hotel’s standards of quality and hospitality at all times.
Qualifications :
Work Environment :
Equal Employment Opportunity :
Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Requirements :
Physical Requirements :
