Case Manager-L.E.A.D Program

JOB TITLE: Case Mgr-L.E.A.D Program

REPORTS TO: Program Director, NEST

Position Status: Regular full-time hourly non exempt employee at 36 hours/week

This position provides intensive case management, which includes street outreach, and care coordination for individuals who have been referred by police officers to the Law Enforcement Assisted Diversion (LEAD) project.

General Expectations

• Provide service with integrity, respect, empathy, and confidentiality
• Maintain a safe and structured environment

Education and Experience Requirements:

• High school diploma or equivalent and five years or more of experience in case management, care coordination, or related work. Preferred: BA, RN, CHW, CPSW, or LPN.
• Preferred: experience working with persons with a history of mental illness, homelessness, chemical dependence, and/or other populations of persons in need

Primary Responsibilities:

Engagement and Outreach

• Accept participant referrals from the Police Department and other LEAD partners as appropriate
• Make initial contact with eligible participants at the point of diversion or social contact referral
• Obtain written consent to participate in the LEAD Case Management program
• Communicate effectively with outreach staff, Police Department staff, and LEAD partners as needed regarding engaging participants
• Provide information whenever requested and appropriate to the LEAD Project Manager

Intake, Assessment and Care Plan Development

• Use provided written and electronic tools to fully assess participants’ medical, mental health, substance abuse, legal, and psychosocial needs
• Gather input from all participants’ providers to complete a comprehensive assessment
• Develop an individualized care plan based on needs and wants assessed in take form and conversation with client
• Monitor care plan through regular communication with Clinical Supervisor, PD and case conferencing with other providers
• Use outcome and activity goals provided by funding source to drive care plan development
• Document updates to care plan and assessment, including barriers and services access

Care Coordination

• Lead all care management activities to ensure optimal functioning of participants
• Advocate with appropriate agencies for services and assist participants in the scheduling and coordination of services
• Conduct field and home visits as appropriate, and monitor participant health status, access to services and quality of received services
• Provide accompaniment to appointments as appropriate to ensure adherence and quality of services.
• Regularly update the participant’s progress in the care plan and required assessment/reassessment forms
• Observe and enforce Confidentiality Laws governed by the Consent form.
• Incorporate the Transtheoretical Model of Behavior Change and Motivational Interviewing into all aspects of service delivery
• Provide services in keeping with agency mission and LEAD principles
• Work collaboratively with the Project Manager and Program Director to manage case load and/or address client crises

Program Outreach and Agency Representation

• Maintain professional relationships with the participating Police Departments, LEAD partners, service providers and referral sources
• Maintain effective communication with inter-disciplinary team serving mutual members
• Attend monthly LEAD Operational Workgroup Meeting and other scheduled meetings
• Represent the agency in keeping with agency mission and standards of professionalism, code of conduct and ethics

Staff Development

• Register for and attend community trainings/workshops to assist with professional development
• Participate in regular supervision meetings with Clinical Supervisor and Program Director, being prepared to brief on current program, community and client specific issues and professional development
• Attend agency staff meetings
• Complete other trainings as assigned

Recordkeeping

• Maintain case records and documentation to meet agency and LEAD standards
• Submit required documentation consistently by expected deadlines.
• Assist with compiling and reporting data for monthly and quarterly reports to funding source and LEAD evaluation team.

Other

• Participate in regular reflective supervision with Program Director
• Participate in the on-call phone rotation schedule
• Maintain valid driver’s license and clean driving record based on DreamTree Project insurance requirements
• Participate in other duties as assigned

Knowledge, Skills, and Abilities:

• Computer literacy and demonstrated ability to work within an electronic health record format including competency in using laptops/tablet
• Ability to work with people of diverse backgrounds
• Familiarity with trauma informed care
• Knowledge of substance use/abuse, mental health, chronic illnesses and ability to research and seek out resources to provide clients with appropriate information
• Familiarity with the cycle of poverty and working with individuals and families experiencing poverty
• Familiarity with and ability to access community resources and services.
• Ability to provide strengths-based, client-centered, proactive care coordination in accordance with a harm reduction philosophy
• Ability to manage stress appropriately, make decisions under pressure, handle multiple priorities, work alone and manage anger/fear/hostility/violence of others appropriately
• Ability to interact well with people and provide an atmosphere of trust, mutual respect and caring
• Strong communication skills – written and oral – and ability to work with inter- disciplinary teams in service delivery

Additional Compensation:

• $100 = 30 Days after start date
• $100 = 60 Days after start date

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 36 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• DreamTree Project requires that you can work with or near minors. Is there anything in your background that could prevent this?

Experience:

• Case management: 2 years (Required)

Language:

• Spanish or Tiwa (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20 - $25