What are the responsibilities and job description for the Customer Care/Warranty Representative position at Drees Homes?
Overview
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023 and 2024 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023 and 2024. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications
Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Northery Kentucky area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.
Duties and Responsibilities:
- Complete assigned warranty service requests within the guidelines of company policy
- Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
- Evaluate all customer complaints and report solutions
- Conduct 90 day appointments and service as needed basis for the remainder of the year
- Keep the customer care system up-to-date and accurate
- Recommend changes that will improve processes
- Monitor and respond to email and voice mail messages daily
- Comply with the "Warranty On Call" procedure
Desired Knowledge and Skills:
- Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
- Excellent verbal and written communication skills with internal and external customers
- General knowledge of residential construction and the homebuilding process
- Must have basic computer skills, experience using an iPad preferred
- Self-driven and able to work independently
- Customer oriented, outgoing, dependable & ethical
- Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
- Problem solving abilities with excellent follow-up skills
- Must have reliable transportation
- Must have a High School Diploma
- Construction or other related college degree a plus
- 3-5 years Residential Home Experience ideal
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary
Equal Opportunity Employer / Drug-Free Work Place
To learn more about Drees Homes, please visit our website - www.dreeshomes.com
