What are the responsibilities and job description for the Patient Service Representative position at Drexel University's Westphal College of Media Arts & Design?
Careers at Drexel
About Drexel University
Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.
Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.
At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.
Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.
Suspension of Drexel University's Contribution into 403(b) Retirement Plan
As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.
Patient Service Representative
Apply now Job no: 504755
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Enrollment Management and Student Success
Job Summary
The Patient Service Representative provides quality and consistent service to patients in the practices or calling in to schedule medical appointments and coordinate procedures.
Essential Functions
This position is classified as Non-Exempt, grade G. Compensation for this grade ranges from $15.58 - $23.37 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Mar 19 2025 Eastern Daylight Time
Applications close: Apr 19 2025 Eastern Daylight Time
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Position Title Position Type Location Closes Patient Service Representative Professional Staff University City - Philadelphia, PA Apr 19 2025 Enrollment Management and Student Success is seeking a Patient Service Representative.
Current Opportunities
Position Title Position Type Location Closes Patient Service Representative Professional Staff University City - Philadelphia, PA Apr 19 2025 Enrollment Management and Student Success is seeking a Patient Service Representative.
Expression of interest
No expression of interest currently available
Powered by PageUp
Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.
Background investigations are required for all new hires as a condition of employment, after the job offer is made.
Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.
Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.
Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.
Patient Service Representative
Apply now Job no: 504755
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Enrollment Management and Student Success
Essential Functions
This position is classified as Non-Exempt, grade G. Compensation for this grade ranges from $15.58 - $23.37 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Mar 19 2025 Eastern Daylight Time
Applications close: Apr 19 2025 Eastern Daylight Time
Back to search results Apply now Refer a friend
Whatsapp Facebook LinkedIn Email App
About Drexel University
Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.
Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.
At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.
Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.
Suspension of Drexel University's Contribution into 403(b) Retirement Plan
As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.
Patient Service Representative
Apply now Job no: 504755
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Enrollment Management and Student Success
Job Summary
The Patient Service Representative provides quality and consistent service to patients in the practices or calling in to schedule medical appointments and coordinate procedures.
Essential Functions
- Schedule patients accurately and completely and offer appointment alternatives when needed.
- Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances.
- Scheduling duties include the prompt and courteous answering of multi-line phone system.
- Manage interaction from the customer's point of view.
- Ensure and respect patient/family and maintain customer confidentiality.
- Accommodate the diverse needs of patients, families and customers as necessary.
- Assist with administrative duties, including scanning, updating, and registering new patient packets and prior patient records.
- Other duties as assigned.
- Minimum of a HS Diploma or GED.
- Minimum of 1 year of experience.
- Working knowledge of EMR software.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills.
- Proficient with data entry, PC use and applications such as MS Office Suite (Word and Outlook).
- Ability to multitask and be flexible.
- Excellent listening and organization skills.
- Ability to work collaboratively and closely with teammates.
- Ability to adapt to change and meet the unexpected needs and demands.
- Must be accountable, dependable, independent, motivated, punctual, and reliable.
- Strong work ethic and maintain honesty and integrity.
- Typically sitting at a desk/table
- Lifting demands ≤ 25lbs
- University City - Philadelphia, PA
This position is classified as Non-Exempt, grade G. Compensation for this grade ranges from $15.58 - $23.37 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Mar 19 2025 Eastern Daylight Time
Applications close: Apr 19 2025 Eastern Daylight Time
Back to search results Apply now Refer a friend
Whatsapp Facebook LinkedIn Email App
Send me jobs like these
We will email you new jobs that match this search.
Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.
The email address was invalid, please check for errors.
You must agree to the privacy statement
Subscribe Recaptcha
Privacy agreement
Search results
Position Title Position Type Location Closes Patient Service Representative Professional Staff University City - Philadelphia, PA Apr 19 2025 Enrollment Management and Student Success is seeking a Patient Service Representative.
Current Opportunities
Position Title Position Type Location Closes Patient Service Representative Professional Staff University City - Philadelphia, PA Apr 19 2025 Enrollment Management and Student Success is seeking a Patient Service Representative.
Expression of interest
No expression of interest currently available
Powered by PageUp
Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.
Background investigations are required for all new hires as a condition of employment, after the job offer is made.
Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.
Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.
Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.
Patient Service Representative
Apply now Job no: 504755
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Enrollment Management and Student Success
Essential Functions
- Schedule patients accurately and completely and offer appointment alternatives when needed.
- Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances.
- Scheduling duties include the prompt and courteous answering of multi-line phone system.
- Manage interaction from the customer's point of view.
- Ensure and respect patient/family and maintain customer confidentiality.
- Accommodate the diverse needs of patients, families and customers as necessary.
- Assist with administrative duties, including scanning, updating, and registering new patient packets and prior patient records.
- Other duties as assigned.
- Minimum of a HS Diploma or GED.
- Minimum of 1 year of experience.
- Working knowledge of EMR software.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills.
- Proficient with data entry, PC use and applications such as MS Office Suite (Word and Outlook).
- Ability to multitask and be flexible.
- Excellent listening and organization skills.
- Ability to work collaboratively and closely with teammates.
- Ability to adapt to change and meet the unexpected needs and demands.
- Must be accountable, dependable, independent, motivated, punctual, and reliable.
- Strong work ethic and maintain honesty and integrity.
- Typically sitting at a desk/table
- Lifting demands ≤ 25lbs
- University City - Philadelphia, PA
This position is classified as Non-Exempt, grade G. Compensation for this grade ranges from $15.58 - $23.37 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Mar 19 2025 Eastern Daylight Time
Applications close: Apr 19 2025 Eastern Daylight Time
Back to search results Apply now Refer a friend
Whatsapp Facebook LinkedIn Email App
Salary : $16 - $23
