What are the responsibilities and job description for the Customer Solutions Analyst position at Dreyer's Grand Ice Cream?
We're starting a new chapter in our journey as Dreyer's Grand Ice Cream, now part of Froneri. Having nearly 100 years of winning experience in the U.S with a robust portfolio of powerhouse brands that consumers know and love, and the backing of a global pure-play ice cream organization, we're poised to accelerate growth.
Headquartered in the Bay Area, a hub for up and coming food trends, we focus on both the future and the present. In both our offices and our factories, we are determined to overcome obstacles, learn from failure, and raise our game. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea, and delivering the best ice cream experience to our consumers, when are where they want it.
Unleash your potential at Dreyer's Grand Ice Cream and discover what a sweet career has in store for you.
POSITION SUMMARY :
The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the order lifecycle. This is a fully remote position, but does require someone to live in Northern California.
PRIMARY RESPONSIBILITIES :
Order Management :
- Identify and resolve order failures within defined timeline
- Work with customers and sales to ensure orders meet specified ordering guidelines
- Proactively answer customers questions and anticipate their needs
- Relationship building with key stakeholders to build trust and partnership
- Regularly monitor open orders for assigned customers to ensure adherence to the tasks and cadence
- Collaborate with customer or cross functional business partners to resolve blocked orders
- Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)
Order Fulfillment :
Billing :
Additional Responsibilities :
FINANCIAL / STRATEGIC IMPACT : Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized.
REQUIREMENTS AND MINIMUM EDUCATION LEVEL :
EXPERIENCE :
SKILLS :
OTHER PERSONAL QUALITIES :
The starting pay for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The starting pay for employees starting in this role is $55,000 per year.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $55,000
