What are the responsibilities and job description for the Customer Service Supervisor position at DRF Water Heating Solutions?
Customer Service Supervisor-Plainfield IL
Join our dynamic and fast growing team as a Customer Service Supervisor!
Are you a motivated leader with a passion for delivering exceptional customer service? Join the team at DRF Installations, Inc., a top provider of hot water solutions across ten states. We’re looking for a Customer Service Supervisor to help lead our fast-paced and growing call center. Mid-shift availability is preferred.
Why Join Us?
- Competitive Pay
- Full Benefits Package: Medical, Dental, Vision, Life Insurance, 401(k)
- Paid Vacation & Sick Days
- Casual Work Environment
- Opportunities to Grow with a Leading Company
What You’ll Do
- Create an atmosphere of outstanding customer service.
- Coach and mentor the customer service team to drive success.
- Handle escalated calls and resolve issues quickly.
- Monitor call volumes and ensure smooth daily operations.
- Identify opportunities to improve efficiency and customer satisfaction.
- Act as the supervisor on duty, managing priorities and adapting to change.
What You Bring
- Strong computer skills and the ability to learn new software.
- Excellent communication and leadership abilities.
- Call center experience (preferred, but not required).
- Ability to work flexible shifts, including some weekends. Mid-shift availability is preferred.
Business Schedule:
- Weekdays: 6 AM – 10 PM
- Weekends: 6 AM – 9 PM
- Rotating shifts and weekends required
Please read about us atwww.drftps.com, where every day another HERO arises. DRF is a skilled service organization operating in IL, MI, WI, OH, PA, CO, WY, MT WA and OR. DRF offers a full benefit package: paid vacation, paid sick time, medical, dental, vision, life ins., LTD, STD, 401k, paid holidays and access to our Employee Assistance Program and Corporate Chaplain. DRF Water Heating Solutions is an equal opportunity employer committed to a diverse and inclusive workforce. Opportunity for advancement as the company grows.
