What are the responsibilities and job description for the Conference Service Manager position at Driftwood Hospitality Management?
The Hilton Dallas Rockwall Lakefront is one of Hilton’s most prestigious properties in North America. We have continuously been ranked in the top 10% year after year in Guest Service and Overall Cleanliness. We're currently seeking a Conference Service Manager! Our 233 room luxury property is located in Rockwall, Texas overlooking beautiful Lake Ray Hubbard!
We offer employee discounts at all Hilton Hotels, Employee of the Month program, free meals, Team Rally's each quarter and a fun environment to work in!
A Conference Service Manager serves as the hotel representative to prospective clients and customers who need to rent rooms requiring group accommodations and/or meeting space and food and beverage service.
What will I be doing?
As Conference Service Manager, you will manage group accommodations actively converting customer inquires into confirmed sales. The Conference Service Manager will interact with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
We offer employee discounts at all Hilton Hotels, Employee of the Month program, free meals, Team Rally's each quarter and a fun environment to work in!
A Conference Service Manager serves as the hotel representative to prospective clients and customers who need to rent rooms requiring group accommodations and/or meeting space and food and beverage service.
What will I be doing?
As Conference Service Manager, you will manage group accommodations actively converting customer inquires into confirmed sales. The Conference Service Manager will interact with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Plan and coordinate all aspects of conference and events.
- Communicate with clients to understand their needs and expectations.
- Collaborate with internal teams and external vendors to ensure smooth execution.
- Manage events budgets and ensure cost-effectiveness.
- Oversee event setup, execution, and breakdown processes.
- Ensure compliance with company policies and industry regulations.
- Handle any issues or challenges that arise during events.
- Conduct post-event evaluations to gather feedback and improve future events.
- 2 years experience in conference management or event planning.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in event management software and tools.
- Ability to work under pressure and meet tight deadlines
- Attention to detail and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity
- Hearing, writing, typing
- Minimum pulling 20 pounds.
- Other duties may be assigned.
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
- Bonus Plan Program
