What are the responsibilities and job description for the Sales Coordinator & Front Office Manager position at Driftwood Hospitality Management?
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
The Hybrid Sales Coordinator & Front Office Manager oversee front office operations while supports the sales team. This dual-role position requires a balance of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes.
As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures. Simultaneously, as Sales Coordinator, you will assist the sales team with administrative tasks, client communications, contract preparation, and event coordination.
The ideal candidate is a proactive problem-solver with excellent multitasking abilities, and a passion for hospitality. This role is perfect for someone who thrives in a dynamic environment and enjoys both guest interaction and business development.
Position Responsibilities
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The Hybrid Sales Coordinator & Front Office Manager oversee front office operations while supports the sales team. This dual-role position requires a balance of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes.
As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures. Simultaneously, as Sales Coordinator, you will assist the sales team with administrative tasks, client communications, contract preparation, and event coordination.
The ideal candidate is a proactive problem-solver with excellent multitasking abilities, and a passion for hospitality. This role is perfect for someone who thrives in a dynamic environment and enjoys both guest interaction and business development.
Position Responsibilities
- Supervise and lead the front desk team to ensure excellent guest service and efficient check-in/check-out processes.
- Handle guest inquiries, complaints, and special requests with professionalism and urgency.
- Oversee reservations, room assignments, and billing accuracy.
- Maintain front office policies and procedures while training staff on best practices.
- Coordinate with housekeeping and maintenance teams to ensure a smooth guest experience.
- Prepare contracts, proposals, and event orders for clients.
- Support sales reporting and maintain an organized database of client interactions.
- Coordinate site tours and assist in showcasing property features to potential clients if needed.
- Collaborate with other departments to execute successful group bookings and events.
- Perform other duties as requested by management.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Experience managing/using CRM systems, Delphi, Outlook, Teams & PMS systems preferred.
- Proven experience in hotel front office management.
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Standing 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
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