Room Attendant

The Hilton Southlake Town Square is one of Hilton’s most prestigious properties in North America, consistently ranked in the top 10% for guest service and overall cleanliness. Our Connie Award-winning hotel features 248 well-appointed guest rooms and over 28,000 square feet of meeting space, overlooking the vibrant Southlake Town Square. We offer employee discounts at all Hilton Hotels and Resorts, Employee of the Quarter Program, Quarterly Team Member Celebration, Complimentary Meals and a fun environment to work in! JOB SUMMARY Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.    ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. •            Stocks housekeeping bag to ensure that enough cleaning needs, equipment, and amenities are available to properly clean each room. •            Observes knocking procedures upon entering a guest room. •            Cleans the guest rooms assigned.  Ensures the amenities are stocked for each cleaned room.  Completes entire housekeeping checklist. •            Accurately marks clean rooms to supervisor for inspection. •            Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc. •            Secures guest room doors upon exiting the room. •            Keeps the corridors and service area neat at all times. •            Turns in all lost and found items and all guest room keys. •            Adheres to all company policies and procedures. •            Follows safety and security procedures and rules. •            Knows department fire prevention and emergency procedures. •            Utilizes protective equipment. •            Reports unsafe conditions to management. •            Reports accidents, injuries, near-misses, property damage or loss to management. •            Provides for a safe work environment by following all safety and security procedures and rules. •            All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). •            Perform any related duties as requested by management. •            Assists other Housekeeping Personnel when needed.   KNOWLEDGE, SKILLS & ABILITIES •            Bend and reach to dust, clean, and make beds and bathroom. •            Stand and walk for varying lengths of time, often long periods. •            Communication with guest and fellow co-workers throughout the day. •            Visually inspect rooms for cleanliness and guest belongings that have been left behind. •            Use written communication skills to mark completed rooms on daily paperwork.  •            Move fingers, arms and hands quickly and easily to perform cleaning duties.   PHYSICAL DEMANDS •            Lifting fifty (50) pounds maximum. •            Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.