What are the responsibilities and job description for the Server Assistant / Food Runner position at Driftwood Hospitality?
JOB SUMMARYTo clear and reset tables and assist the food servers in their duties while providing courteous, professional, and efficient service to guests.
ESSENTIAL JOB FUNCTIONSThis description summarizes primary responsibilities and qualifications. It is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24/7, so operational demands may require variations in shift days, starting times, and hours worked per week.
Assist with Buffet
Quickly clear dirty table settings and prepare tables for resetting. Promptly and consistently reset all service ware as prescribed. Maintain total cleanliness of the restaurant to meet Hotel and Health Department standards.
Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments.
Serve guests with beverages, bread, and butter to begin their dining experience and replenish as necessary.
Transport all dirty tableware from the dining room to the dishwashing area for proper cleaning.
Perform general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
Fold napkins/roll silverware for all meal periods throughout the day to maintain an adequate supply.
Stock and maintain service stations with the proper supplies before, during, and after each shift.
Assist servers in the delivery of orders and pre-busing tables.
Assist with buffet setup and maintenance on weekends.
Perform other duties as requested, such as cleaning unexpected spills or fulfilling special guest requests to ensure total satisfaction.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report unsafe conditions to supervisor/manager.
Report accidents, injuries, near-misses, property damage, or loss to supervisor/manager.
Provide for a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean, and well-groomed appearance (specific standards outlined in the team member handbook).
Perform any related duties as requested by supervisor/manager.
Assist other restaurant personnel when needed.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of all State, Federal, and corporate liquor regulations regarding serving alcoholic beverages to minors and intoxicated guests.
Hold a current Food Handler Card or be in the process of certification.
Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
Understanding of appropriate table settings and service ware.
Basic English language skills sufficient to understand customer inquiries and communicate simple instructions.
Ability to comprehend and apply written product labeling instructions to ensure the safe application of products and processes within the hotel.
PHYSICAL DEMANDS
Ability to transport up to 50 lbs. through a crowded room on a continuous basis throughout the shift.
Lifting a maximum of fifty (50) pounds.
Ability to move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
Constant standing and walking are required.
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.
