Account Manager

About Drip Capital

We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital, we’re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.

With the global SME trade market exceeding $5 trillion, our mission is to provide businesses in emerging markets with seamless access to capital—eliminating red tape and outdated processes. By leveraging cutting-edge technology, we make trade finance fast, efficient, and hassle-free. Beyond financing, we simplify trade and sourcing, helping SMEs navigate global markets effortlessly.

Headquartered in Palo Alto, California, with offices in India, Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.

Backed by top investors—including Accel, Peak XV, Wing VC, Sequoia India, Y Combinator, GMO, SMBC Japan, Barclays, and IFC—Drip has facilitated over $7 billion in trade across 10,000 buyers and sellers. As we continue to grow, we remain committed to transforming global trade for SMEs worldwide.

Role Overview

We are seeking a proactive and results-driven Account Manager to oversee and grow relationships with our existing clients. This role involves managing and nurturing key client relationships, including maintaining strong ties with CEOs and CFOs, driving sales growth, increasing wallet share within existing accounts, and utilizing solution-based selling techniques. You will also be responsible for collaborating with both internal and external stakeholders to ensure the successful delivery of services and alignment with client goals. Strong numerical and analytical skills are essential for assessing account performance and identifying opportunities for growth. Additionally, you will be tasked with meeting quarterly organizational targets and reactivating dormant customers to drive further growth.

Key Responsibilities:

1.Client Relationship Management:

Build and maintain long-term relationships with existing clients, ensuring high levels of satisfaction, engagement, and retention.

Conduct regular meetings with key clients to understand their evolving needs, goals, and business challenges in order to utilize the given limits or may to enhance the limits .

2.Sales Growth & Solution-Based Selling:

Drive sales growth within existing accounts by identifying and capitalizing on upselling and cross-selling other products. 

Present and position new products or services to existing clients based on their unique business needs, ensuring continuous improvement in the relationship.

3.Account Strategy & Planning:

Develop an understanding of the portfolio with respect to total Limits vs utilisation. Differentiating accounts according to state, product, seasons and buyer continents and plan back up to defend and maintain the OB

Stay up to date with industry trends, emerging technologies, and market conditions to ensure you can proactively meet client needs.

4.Stakeholder Management:

Manage internal relationships by collaborating with cross-functional teams (Sales, Operations, Risk, and Collections) to deliver exceptional service and solutions to clients.

5.Numerical & Analytical Skills:

Utilize basic numerical calculations on invoice level calculation and to assess business origination performance, client growth potential, and overall account health.

Provide actionable insights based on data analysis to drive informed decisions and optimize account management strategies.

6.Meeting Quarterly Organizational Targets & Reactivating Dormant Customers:

Achieve quarterly sales and performance targets by focusing on growing existing accounts and reactivating dormant customers.

Identify and engage with dormant or inactive clients, re-establishing relationships and offering solutions to meet their current needs.

Key Qualifications:

• Proven experience in account management, sales, or business development, preferably in a B2B environment.
• Strong experience in solution-based selling, with the ability to understand client needs and provide tailored solutions.
• Exceptional relationship-building skills, with the ability to engage and influence key decision-makers such as CEOs and CFOs.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities with a strategic approach to account management.
• Ability to manage and balance both internal and external stakeholder expectations.
• Proficient in CRM systems, MS Excel and G-Suite. 
• Goal-oriented, with a focus on achieving sales targets and driving client satisfaction.

Salary : $5