What are the responsibilities and job description for the Plumbing Customer Service Rep position at DRIP Plumbing?
Job Description
Job Description
Do you have a knack for customer service and a passion for plumbing? If you're the kind of person who thrives in a fast-paced, customer-focused environment, this is the perfect role for you! DRIP Plumbing is seeking an experienced Plumbing Customer Service Rep to join our team in Denton, TX. With us, you'll earn $18 to $25 per hour , plus bonuses, and enjoy on-the-job training and career development opportunities!
ABOUT US :
We are more than just a plumbing service; we're a family-owned business rooted in Denton, TX, with a mission to provide unparalleled customer service through expert plumbing solutions. We believe that the key to our success is the relationships we build-both with our clients and within our team.
Our values are simple : work hard, be honest, and have fun while doing it. We take pride in being authentic, collaborative, and flexible, offering a supportive environment where our employees can thrive. We know that happy employees make for happy customers, and that's why we invest in our team with continuous development, a positive work culture, and plenty of opportunities to grow.
OUR BENEFITS :
- PTO and flexible schedules
- Bonus incentives and growth opportunities
- Paid continued education and professional development assistance
- Mentor / apprentice program
- Employee assistance program
- Company parties
- Uniforms provided
YOUR DAY :
You'll have a full-time Monday through Friday schedule between 8 AM and 5 PM.
As our Plumbing Customer Service Rep, you'll be our customers' first point of contact. You'll answer incoming service calls, schedule appointments, and dispatch technicians with precision using our Housecall Pro CRM system. You'll also play a crucial role in pulling permits and scheduling inspections with city municipalities to keep everything running smoothly. Your ability to balance customer needs with operational efficiency will make a huge impact on our clients and our team. Plus, you'll have access to on-the-job training to help you advance your career in the industry!
THE REQUIREMENTS :
Having 3 years of CSR experience in a plumbing company office is a huge plus!
APPLY NOW!
If you're looking for a company that invests in its people and provides a truly rewarding work environment, apply now to become our Plumbing Customer Service Rep! The initial application process is quick, easy, and mobile-friendly.
Must be able to pass a background check and / or drug screening.
Salary : $18 - $25
