What are the responsibilities and job description for the Production QC Specialist position at Drips?
Quality Control Specialist (Full-Time, Salaried – Remote)
About the Role:
Drips is seeking a detail-oriented Quality Control Specialist to join our team! This role is responsible for conducting functional tests within our internal proprietary system to ensure projects meet quality standards before deployment.
As a Quality Control Specialist, you will utilize Project Management software to document and execute test suites, ensuring all processes align with established quality benchmarks. You will also play a key role in training the Production team on system enhancements and providing individual training and feedback when defects arise. Additionally, this role is responsible for delivering defect reports to the leadership team and maintaining a dashboard of defect results to track trends and drive continuous improvement.
Key Responsibilities:
- Execute functional tests on projects within our internal system to verify accuracy and performance.
- Utilize TestRail (or similar test management platforms) to document test cases, execute automated and manual test suites, and track results.
- Identify, document, and communicate defects or inconsistencies in project execution.
- Implement and maintain automation within our testing processes to improve efficiency and reliability.
- Provide training and feedback to ensure the Production team is up to date on system enhancements, automation tools, and best practices.
- Deliver regular defect reports to leadership, summarizing findings and insights.
- Maintain a dashboard of defect results to track trends, monitor improvement areas, and drive data-driven decisions.
- Ensure compliance with quality standards and best practices before projects go live.
- Collaborate with the Production team to address issues and improve workflows.
- Work efficiently across computer and mobile platforms to validate system performance on multiple devices.
What We’re Looking For:
- Prior experience in quality assurance, quality control, functional testing, or product support.
- Proficiency in working with TestRail or similar test management platforms.
- Strong analytical skills with the ability to identify trends in defects and process inefficiencies.
- Experience providing training and feedback to improve team performance.
- Excellent attention to detail and problem-solving skills.
- Ability to work independently while maintaining clear communication with team members and leadership.
- Comfortable working on both computer and mobile devices for testing purposes.
- Excellent documentation skills—ability to clearly report issues, test results, and training materials.
- A proactive mindset with a commitment to continuous improvement.
Compensation & Benefits:
- Full-time, salaried position (compensation based on experience)
- Health Insurance & 401K Match - Our competitive benefits package pays up to 90% of your premium, giving you access to great Medical, Dental, Vision, and Life Insurance options.
- Remote work opportunity
- Standard full-time work schedule
- Growth opportunities within a dynamic and innovative team. "TEAM" is one of our core values and your main role will be to help Drips grow in your area of expertise. Opportunities to cross-functionally train and offer ideas that contribute towards the growth of Drips is not only welcome, but it's also expected.
Application Instructions
To be considered for this position, please submit:
- Your resume outlining relevant experience.
- A cover letter that includes:
- Which of the listed skill sets you embody and how they apply to your experience.
- Any previous quality control or functional testing experience you have.
- Which Drips Core Value resonates most with you and why.
Employment Scam Alert
Drips is committed to protecting job seekers from employment scams. Please be cautious of fraudulent job offers. Drips will never request personal or financial information via email or over the phone. All official communication will come from an @drips.com email address. If you suspect a fraudulent job posting or communication, please contact us directly through our official website.
