What are the responsibilities and job description for the General Manager position at Drive Automotive Services?
Job Description
Job Description
General Manager
As we continue our expansion, we are looking for a potential GM...
Candidates may look like an Advisor in the beginning as they're trained!
ABOUT US
Drive Automotive Services operates 40 full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry’s Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco and Fulshear Tire and Auto. Our locations specialize in top-of-the-line automotive repair and maintenance for all makes and models. Our company is looking for a qualified General Manager.
PURPOSE :
The General Manager’s overall responsibilities are to maintain the performance of store assigned too. This will include but not limited to sales, goals, forecasting, reporting, hiring, training, customer service relations. Managing inventory, supplies, employees, employee record management.
DUTIES / RESPONSIBILITIES :
- Ensure that store / shop is neat, clean, safe, and maintained environment.
- Ensure customers are assisted with any inquiries they may have, either by phone or in person in a professional friendly manner
- Oversee and when necessary, may perform customer service functions including walk arounds of customer vehicles and services related to automobile repairs.
- Oversee and when necessary, document repair orders thoroughly and follow through ticket / customer completion to the end
- Remain proactive communication with Automobile Technician for status updates to be a part of any changes that need to be communicated with customers.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
- Perform opening and closing procedures and bi-weekly timekeeping procedures
- Provide timely communication with employees of changes, promotions, goals, scheduling, and other necessary communication with employees
- Follow all safety protocols by ensuring employees are wearing applicable PPE (personal protective equipment)
- Ensure all employees remain current with all OSHA training and other applicable training assigned
- Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, disciplinary policy etc.), provide coaching and training.
SKILLS / ABILITIES :
MANGEMENT / SUPERVISORY RESPONSIBILITIES :
EDUCATIONAL / EXPERIENCE :
COMPANY BENEFITS :
NOTE :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position, as the scope and duties of a given position may change, or be temporarily altered, based on the business needs of the Company. Drive Automotive Services is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
