What are the responsibilities and job description for the Service Advisor position at Drive Automotive Services?
Service Advisor/ Writer
ABOUT US
Drive Automotive Services operates 40 full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry’s Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco and Fulshear Tire and Auto. Our locations specialize in top-of-the-line automotive repair and maintenance for all makes and models. Our company is looking for a qualified Service Advisor/ Writer.
RESPONSIBILITIES:
- Greet customers and assist them with any inquiries they may have, either by phone or in person.
- Perform vehicle inspection and document of customer concerns to enable the technician to properly diagnose and service the vehicle.
- Document repair orders thoroughly and follow through to ticket/customer completion.
- Proactive communication with Automobile Technician for status updates and any changes that need to be communicated with customer.
- Keep customers informed of completion times, service expenses, and possible changes in a timely manner.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
- Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the General Manager.
- Follow all safety protocols by wearing applicable PPE (personal protective equipment)
- Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, etc.)
- All other duties as assigned are based on the needs of the business.
SKILLS/ABILITIES:
- 2-3 years of sales experience.
- Proficiency in Microsoft Office and Computer software.
- Excellent interpersonal skills, verbal and written communication skills.
- Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer.
- Must have initiative and the ability to work in a team-environment or independently
- Excellent organizational skills, attention to detail, and handle pressure.
COMPANY BENEFITS:
- Health, Dental, & Vision Insurance
- Long-Term and Short-Term Disability
- Accident & Critical Insurance
- Life Insurance
- 401K Retirement plan with employer match.
- Paid Time off
- Closed Sunday’s
- On the Job Training
- Potential bonuses based upon store performance and sales.
- Employee Discounts
- Employee Referral Program
NOTE:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position, as the scope and duties of a given position may change, or be temporarily altered, based on the business needs of the Company. Drive Automotive Services is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
