Operations Support Center Manager

Operations Support Center Manager

Date Posted : 01 / 29 / 2025

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• Employee Type :

Full Time

Oklahoma City, OK

60000 - $65000 / year

01 / 29 / 2025

1720121

Job Description

Earn $60,000 - $65,000 / year working in our Oklahoma City office!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K program with Company match

Employee Assistance Program

Prescription Drug Discounts

Employee Discounts, and more!

Summary

We are seeking a highly motivated, results-driven Operations Support Center Manager to lead our onsite team of 20 Field Support Specialists in Oklahoma City. This role is critical to ensuring the efficiency, productivity, and satisfaction of our nationwide field workforce. The ideal candidate will bring strong leadership, operational expertise, and problem-solving skills to drive process excellence in field team support.

Essential Duties

Lead and manage an onsite team of 20 Field Support Specialists, ensuring high levels of engagement, performance, and accountability.

Develop and implement best practices to optimize field team operations, service levels, and response times.

Monitor real-time operational performance, identify challenges, and proactively resolve issues to maximize field team efficiency.

Leverage technology, data analytics, and automation tools to enhance communication and workflow between field teams and support team.

Collaborate cross-functionally with field leadership, technology teams, and client services to improve execution quality and drive continuous improvement.

Provide coaching, training, and career development opportunities for the support center team to ensure professional growth and skill enhancement.

Develop and maintain key performance indicators (KPIs) to measure and improve service levels, team productivity, and operational effectiveness.

Implement and oversee quality control measures to ensure field support specialists provide accurate, timely, and effective solutions.

Foster a fast-paced, problem-solving culture that emphasizes teamwork, accountability, and innovation.

Requirements

Associate or Bachelor degree in Business, Operations Management, or a related field (or equivalent experience).

3 years of experience in operations, field support, customer service or field team management, preferably in a fast-paced, multi-location environment.

Proven leadership experience in managing teams of 10 individuals, with a strong ability to motivate, mentor, and drive performance.

Strong analytical skills with experience using data-driven insights to optimize operations and productivity.

Experience working with retail technology, workforce management systems, and operational analytics tools is a plus.

Excellent communication, problem-solving, and organizational skills.

Ability to thrive in a high-energy, results-oriented environment.

Why Join Driveline

Industry-leading technology & innovation in retail execution.

Career growth opportunities in a dynamic and evolving organization.

Collaborative and fast-paced work environment with a highly motivated team.

Competitive salary, performance bonus, benefits, and professional development programs.

If you are a strategic leader with a passion for optimizing operations and driving field team performance, we invite you to apply and be part of our mission to revolutionize retail execution. Learn more about Driveline at https : / / www.drivelineretail.com.

Apply today and take your career to the next level with Driveline Retail!

Salary : $60,000 - $65,000