What are the responsibilities and job description for the Customer Support Associate position at Drive Sally?
Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for an outstanding Customer Support Associate to join our onsite HQ in Long Island City, New York! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience.
What you’ll do
Please note that this position is not eligible for Visa sponsorship.
We're looking for an outstanding Customer Support Associate to join our onsite HQ in Long Island City, New York! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience.
What you’ll do
- Be the first-line support for all customer interactions in person, on the phone, and via email
- Complete driver onboarding (pricing, contract execution, vehicle matching)
- Utilize knowledge of the rideshare industry to provide best-in-class support
- Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries)
- Manage driver accounts
- Schedule vehicle service, bodywork, and inspections
- 1-3 years of customer service and operational experience
- Impeccable communication and time management skills
- Passion for delivering a superb customer experience and working with diverse groups of people
- Keen attention to detail and strong desire to learn
- Spanish proficiency is a plus
- Availability to work Monday-Friday as well as rotating weekends & holidays
- Valid driver’s license
- 20 PTO days
- Health and dental contribution plan
- Team lunches
Please note that this position is not eligible for Visa sponsorship.
- Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!
Salary : $50,000 - $70,000
