What are the responsibilities and job description for the Guest Services - WPB position at Drive Shack Inc.?
Overview
ABOUT DRIVE SHACK INC
Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.
ABOUT DRIVE SHACK
Drive Shack offers a fresh alternative to the day and nightlife scenes with more than just a place to go, but a place to be yourself and enjoy yourself. We pride ourselves on creating an experience our guests can enjoy from the moment they enter to the time they leave. With competitive, social entertainment through golf-related leisure and large-format entertainment venues, we welcome you to enjoy gaming and premier golf technology with a chef-inspired menu, craft cocktails and engaging social events throughout the year. Drive Shack currently operates four venues in: Florida, North Carolina, and Virginia. To learn more or plan your visit, please visit driveshack.com.
Responsibilities
Job Purpose
Guest Service (Front Desk) is responsible for creating an inviting atmosphere for guests entering the venue, and providing detailed information about the venue, food and beverage menu, and gaming options. Guest Service should also have a complete understanding of the reservation system in order to keep it organized and communicate details to guests as well as venue staff throughout operations. In addition to responsibilities at the venue entrance and with reservations, Guest Service(Front Desk) should be actively involved with guest hospitality throughout the venue. This is accomplished with awareness throughout each shift, and actively communicating with other staff members in every department.
RESPONSIBILITIES
- Enthusiastically greet and assist guests, locate event spaces, and answer general questions about the venue
- Ensure that guests receive immediate, friendly, and personalized service
- Be a brand ambassador and ensure each guest is fully aware of playing and dining options
- Communicate clearly, succinctly, and patiently to all guests and teammates
- Handle incoming phone calls and direct them to the appropriate parties
- Manage and maintain waitlists for hitting bays, assess guest needs, and use salesmanship tools to add value to the guests’ experience
- Perform other duties as requested by management
Qualifications
QUALIFICATIONS & SKILLS
- Must be friendly, outgoing, and able to work in a fast-paced, high energy environment
- Work schedule varies and will include working on days, nights, holidays, and weekends and requires standing and/or walking for extended periods
- Organizational, teamwork, and multi-tasking skills a must
- One or more years of experience working as a front desk agent or similar experience
- Experience with a computerized booking system/point of sale system
- Bilingual abilities a plus
- Excellent oral and written communication skills
EDUCATION and/or EXPERIENCE REQUIREMENTS
- HS Diploma or equivalent.
- Familiarity with reservation software and hospitality.
- Good communication skills, and experience working with staff on all levels.
PHYSICAL REQUIREMENTS
- Ability to stand for hours at a time, including maneuvering up and down stairs.
- Ability to travel, unassisted as needed.
- Must be able to lift to 25 pounds at-a-time without assistance.
Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, our company takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
