What are the responsibilities and job description for the Customer Service Representative position at Drive Smart Motors?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.
Pay: Starting $17 per hour plus commission. Earn from $36,000 - $60,000 per year.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints and resolve issues with empathy and professionalism.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve processes and enhance customer experience.
- Assist in data entry tasks as required, ensuring accuracy and attention to detail.
- Uphold company policies and procedures while providing exceptional client services.
Qualifications
- Previous experience in customer service or call center environment preferred.
- Strong office skills including data entry and computer proficiency.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
- Strong problem-solving skills with a focus on customer satisfaction.
- A positive attitude, strong work ethic, and willingness to learn are essential.
- Familiarity with sales techniques is a plus but not required.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- No nights
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $36,000 - $60,000
