Customer Success Manager

Who We Are…

Drive Social Media is one of the fastest-growing advertising technology companies in the country. Born out of necessity to provide the best return on investment for our partners, Drive Social Media has developed a cloud-based advertising management platform to achieve better campaign results and transparency while improving advertising efficiencies to stimulate revenue growth.

The Customer Success Manager will play a pivotal role in fostering positive client relationships, ensuring data integrity in Salesforce, and supporting Directors of Strategy in strategic account planning. This role’s primary objective is to focus on our client’s success, by any means necessary. This role is ideal for a proactive, detail-oriented individual who thrives in a collaborative, client-focused environment and is ready to be a customer success-driven powerhouse. You will set the standard for service excellence, going above and beyond to ensure our clients feel valued, supported, and engaged every step of the way - an “If you can’t do it no one can” approach.

Responsibilities…

• Customer Success & Client Relations
• Serve as the primary point of contact for client inquiries and concerns, providing timely and effective solutions.
• Cultivate positive client relationships through regular check-ins, providing a high level of customer service and success through finding resolution by interacting with all departments of Drive Social Media.
• Forecast, address and resolve client issues proactively, escalating when necessary to ensure client satisfaction.
• Account Maintenance in Salesforce
• Maintain account cleanliness by ensuring that all client data, communication logs, and project statuses are accurately updated in Salesforce.
• Monitor account health indicators, addressing any discrepancies or data inaccuracies promptly.
• Work closely with Directors of Strategy and Account Executives to keep account information current and to support pipeline and forecasting needs.
• Strategic Support
• Assist the Directors of Strategy and Account Executive in the development and implementation of strategic account plans.
• Prepare account insights, identify growth opportunities, and compile data to inform client strategies and initiatives.
• Participate in client meetings and planning sessions, providing insights and recommendations to support account growth and client goals.
  

Requirements…

The ideal candidate will have/be:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 3 years of experience in a customer service or account management role, preferably within a digital agency or advertising environment.
• Proficiency in Salesforce or similar CRM software.
• Strong interpersonal skills, with a focus on customer service and relationship-building.
• Detail-oriented and highly organized, with the ability to manage multiple accounts and priorities simultaneously.
• Excellent verbal and written communication skills.
• A proactive, solution-oriented mindset with the ability to anticipate client needs.
  
  

Why Drive Social Media…

Over the past 10 years, we’ve been keeping up with the massive shifts in consumer attention to online platforms like Facebook, Instagram, Amazon, and Google and we pride ourselves on comprehending and delivering the industry’s best practices and solutions to our partners.

Come join our 200 employees at AdWeek’s Fastest Growing Agency, Inc. 5,000’s six-time award winner, and we’ve also been featured in Harvard Business Review, Forbes, AdWeek, NBC, Smart Insights, Glassdoor, NHL.com, Buzzfeed, Entrepreneur Magazine, Startup Grind, Business.com & Medium Business Journal.

To find out more about us, check out our Culture Insight Video: https://careers.drivesocialnow.com/

Benefits…

• Eligible for full health, dental, vision benefits within the first 90 days of employment
• Drive Social Media pays 100% of premiums for STD, LTD, and Life Insurance
• 401k with up to a four percent match after your first full year at Drive Social Media
• Agile and fast-paced environment
• Our office is located at 906 Olive St. Suite 700, St. Louis, MO, 63101with easy access to public transportation and nearby paid parking options. We're happy to help you find the best fit for your commute
  
  

Brand new offices…

• Saint Louis’s office is outfitted with a hidden speakeasy (let’s see if you can find it)
• Miami has a gorgeous view in the heart of Midtown
• Atlanta office was recently built in January of 2021 in Buckhead
• Nashville’s spacious office is 2 blocks from Broadway & Assembly Hall
• Tampa's office overlooks the Gulf from the heart of the Westshore Business District
  
  

Drive Social Media does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.