What are the responsibilities and job description for the Financial Services Consultant position at DriveTime?
Career Opportunities
Are you looking for a challenging and rewarding career in finance? Look no further than DriveTime! As a leader in the automotive financing and servicing industry, we offer a range of career opportunities for individuals who are passionate about helping others achieve their financial goals. As a Customer Retention Specialist, you'll play a critical role in helping customers maintain the quality of their loan while meeting or exceeding production goals.
Responsibilities
Collect past due payments and negotiate payment plans with customers, educate and negotiate with customers to influence them to make needed payments, utilize company resources to assist those who are unable to make timely payments, monitor and ensure regular follow-up on all loan repayment agreements and analyze customer accounts to oversee overdue accounts using automated systems and computers. Additionally, you'll utilize computer systems to handle skip tracing and maintain positive working relationships with the Loan Servicing team.
Requirements and Qualifications
To succeed in this role, you must have a high school diploma or equivalent, 2 years of experience in collections, customer service, sales, or retail industry. Background in Metrics and Analytics is desirable. You must be able to pass a drug test and background check, work a flexible schedule including evenings and Saturdays, and be located on-site in our exciting contact center in Mesa, Arizona. You'll also need to meet monthly Collection, Call Time, and Quality Assurance Goals.
Are you looking for a challenging and rewarding career in finance? Look no further than DriveTime! As a leader in the automotive financing and servicing industry, we offer a range of career opportunities for individuals who are passionate about helping others achieve their financial goals. As a Customer Retention Specialist, you'll play a critical role in helping customers maintain the quality of their loan while meeting or exceeding production goals.
Responsibilities
Collect past due payments and negotiate payment plans with customers, educate and negotiate with customers to influence them to make needed payments, utilize company resources to assist those who are unable to make timely payments, monitor and ensure regular follow-up on all loan repayment agreements and analyze customer accounts to oversee overdue accounts using automated systems and computers. Additionally, you'll utilize computer systems to handle skip tracing and maintain positive working relationships with the Loan Servicing team.
Requirements and Qualifications
To succeed in this role, you must have a high school diploma or equivalent, 2 years of experience in collections, customer service, sales, or retail industry. Background in Metrics and Analytics is desirable. You must be able to pass a drug test and background check, work a flexible schedule including evenings and Saturdays, and be located on-site in our exciting contact center in Mesa, Arizona. You'll also need to meet monthly Collection, Call Time, and Quality Assurance Goals.
