What are the responsibilities and job description for the Total Loss Manager position at DriveTime?
What's Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That's Nice, But What's the Job?
This position is responsible for developing and leading the Total Loss team to achieve department objectives within the Loss Mitigation group. This includes assessing day to day performance, quality of work, providing feedback, and goal setting.
Essential Job Functions :
- Manage Total Loss team's performance through monitoring timeliness, accuracy and quantity of work.
- Strong attention to detail with the ability to analyze reporting and administer process controls and optimization.
- Provides daily goals and strategy to their team that will maximize long-term success.
- Monitors and reviews the work of each agent to ensure it is effective, within policy and procedure.
- Administers continuous training and coaching to ensure quality customer service.
- Identifies and recommends methods to improve processes and business operations.
- Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.
- Create and maintain a culture of positive change management for the Total Loss team towards the goal of being best in class as a Total Loss department.
Knowledge, Skills and Abilities :
Work Experience / Education :
Physical Requirements :
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
So What About the Perks? Perks matter
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
