Driveway

Lithia & Driveway

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Pay: $22.00/hr with Bonus Incentives

Location: Driveway Office, Medford Oregon

Schedule: Open availability

Responsibilities

• Customer Concierge:
  • Answers questions and helps move the digital transaction process forward
  • Communicate effectively with customers through chat, phone, and email
  • Single point of contact for the customer throughout the transaction
  • Presents financing terms
  • Presents protection products (ex: Extended warranties)
  • Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
  • Communicates paperwork and logistic timelines
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Previous sales experience highly preferred
• Excellent communication skills
• Time management
• Sense of Urgency
• Active listening skills
• Critical thinking

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.