Document Compliance Specialist

Dealership:

Document Compliance Specialist

The Document Compliance Specialist is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, preparing all deal related paperwork, and coordinating DMV paperwork. This position will be the primary point of contact for our Driveway customers as it relates to the deal and DMV paperwork and process. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.

The Document Compliance Specialist reports to the Document Compliance Supervisor.

Location: Medford, OR (On-site)

Compensation Range: $20/hr - $25/hr

Responsibilities

• Clearly communicates paperwork and DMV process to customer, including any follow up questions
• Create and complete all deal related paperwork (including DMV) in DMS, bank approval systems and protection product systems (where applicable)
• Transact paperwork with customers using digital tools where possible, including trade paperwork as possible
• Process all paperwork and ensures it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements. Expedites processing of DMV transaction with the Driveway DMV Coordinator
• Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
• Work with Business Office to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

Skills and Qualifications

• Sense of urgency
• Strong attention to detail
• Excellent communication (written & verbal)
• Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
• Mathematics – ability to solve basic math calculations
• Positive customer service attitude

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

• Up to 2/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
• Up to 1/3 of time: transport or place up to 25 pounds

• Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.