What are the responsibilities and job description for the Manager, Site Reliability Engineering position at DriveWealth?
Job Description
Job Description
DriveWealth is a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices.
Our technology provides partners with a modern, extensible toolkit, enabling traditional investment workflows and innovative techniques like fractional share ownership. DriveWealth has evolved into a global platform offering trading of US equities, mutual funds, ETFs, fixed income, and options.
We seek enthusiastic professionals to contribute diverse perspectives and experiences to our Brokerage-as-a-Service platform. Our culture blends the pace and opportunity of a tech start-up with the impact, stability, and significance of Wall Street. We encourage creativity and experimentation while ensuring institutional-grade execution and regulatory compliance in everything we do. We value diversity and inclusion, celebrating the unique differences of our employees as we scale and grow together. We're guided by operating principles grounded in accountability, teamwork, integrity, and solutions built to scale. Join us!
About the Role
As a Manager of Site Reliability Engineering based out of our NY HQ, you will oversee our Brokerage-as-a-Service platform's reliability and operational efficiency during critical end-of-day and start-of-day operations. You will lead a team to help ensure seamless integration and continuous operational coverage across time zones.
What You'll Do
- Lead the Site Reliability Engineering team to enhance support workflows using ticketing systems and tools
- Manage and mentor a team of SREs, facilitating collaboration between internal product, engineering, and client-facing teams
- Oversee partner escalations and ensure operational stability, including monitoring partner channels, troubleshooting issues, and coordinating with partners on remediation
- Adhere to DriveWealth Incident Management Policy for the resolution and documentation with the engineering team for ongoing product improvements
- Oversee the entire incident response lifecycle
- Administer DriveWealth Change Management Policy to ensure minimal disruption to services
- Collaborate closely with the SRE team and other teams operating in the Eastern Standard Time zone to align on strategic initiatives and daily operations, ensuring adherence to global standards and practices. This includes monitoring critical operations outside conventional hours to support our global platform's scalability and reliability
What You'll Need
Preferred but not required
Applicants must be authorized to work for any employer in the U.S. DriveWealth is unable to sponsor or take over sponsorship of an employment Visa at this time.
Compensation
Compensation package offerings are based on candidate experience and technical qualifications, as it relates to the role. These are identified and determined throughout your interviewing experience.
Please note : this role is expected to come into our office on a cadence set by the Hiring Manager / Team.
New York, NY (Hybrid) Pay Range
160,000—$180,000 USD
Benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
TO ALL AGENCIES : Please, no phone calls or emails to any employee of DriveWealth outside of the Talent organization. DriveWealth's policy is to only accept resumes from agencies via Greenhouse (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of DriveWealth. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.
Salary : $180,000
