What are the responsibilities and job description for the Operations Supervisor position at Drivo Rent A Car?
Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.
Why Choose Drivo Rent A Car?
Exciting Opportunities:
Enjoy competitive compensation, opportunities for advancement within the company.
Positive Work Environment:
Training and Development: Access ongoing training and development programs to enhance
your skills and excel in your role.
The ideal candidate possesses the following attributes:
Proven experience in a supervisory role
Strong leadership, communication, and interpersonal skills
Knowledge of car rental industry practices
Exceptional organizational and multitasking abilities
Ability to manage stress and handle challenging situations with composure
What you will do:
Manage day-to-day operations of the branch office
Supervise and delegate tasks to staff effectively
Maintain a safe and secure environment for customers and staff
Manage stressful situations to uphold excellent customer service
Provide exemplary customer service and effective problem-solving skills
Understand cost control and achieve individual sales goals
Monitor prices and set rates for walk-ups
Monitor shuttle bus timings for pickups and drop-offs
Keep overdue agreements and maintenance cars within company limits
Supervise employees across the entire location and specific operational functions
Take disciplinary action against employees for policy violations
Ensure employees meet or exceed company sales goals and customer service expectations
Maintain car quality control and overall location professionalism and cleanliness
Support company decisions and enforce directives from upper management
Participate in weekly company meetings and implement discussed strategies
About you:
High school diploma or GED
Minimum 3-year customer service or sales experience
Must be at least 21 and have a valid driver's license with a clean driving record
Experience meeting sales quotas or working in highly commissioned positions preferred
Ability to focus on different tasks and achieve results
Must be willing to wear company uniforms
Ability to communicate in English, speaking other languages including Spanish is a plus
Salary: up to $98,000 with bonuses
Hours: 50hrs expected.
Salary : $98,000
