What are the responsibilities and job description for the Guest Service Manager position at DRM EMPLOYEES LLC?
Job Title: Guest Services Manager
Job Description:
We are seeking a dedicated and experienced Guest Services Manager to oversee all aspects of guest service within our organization. The ideal candidate will ensure a positive experience for all guests, effectively resolve issues, train staff, and coordinate with other departments to maintain high standards of service and guest satisfaction.
Key Responsibilities:
- Oversee daily operations of the guest services department to ensure exceptional service delivery.
- Address and resolve guest issues and complaints in a timely and professional manner.
- Train, mentor, and develop staff to enhance their skills and improve service quality.
- Collaborate with other departments to ensure seamless guest experiences and high operational standards.
- Monitor guest feedback and implement improvements based on insights gathered.
- Maintain knowledge of industry trends and best practices to enhance service offerings.
Skills and Qualifications:
- Proven experience in a guest services or hospitality management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills with a focus on customer satisfaction.
- Ability to work collaboratively with various departments.
- Proficient in using guest management software and other relevant technology.
Compensation:
- Pay for this position starts at $68,000, depending on skills and experience.
We are committed to creating a diverse and inclusive work environment and encourage all qualified candidates to apply.
Salary : $68,000
