MacOS Technician

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Job Title - MacOS Level III Technician

Job Location -Washington, DC

Duration - 12 Months

Key Skills JAMF Pro, MacOS, IOS, Windows 10, Endpoint Security, Intune

Experience 10-15 years

Pay Rate $30-33/hr on W2 (Max.)

Primary Skills

• Expert with macOS iOS Knowledge of Windows 10

• Expert with macOS automated system deployment

• Expert with JAMF Pro

• Knowledge of FileWare MS Intune

• Scripting AppleScript awk bash, shell Python Knowledge of PowerShell VBScript

• Security Endpoint Security Pulse Secure Carbon Black Filevault2

• Microsoft Active Directory

• Knowledge of MS Team Zoom WebEx

• Knowledge of Problem Management Root cause analysis

Responsibilities

• Serve as client facing onsite IT support in a role that will interact with end users VIP executives and other IT Support groups

• Be the SME for macOS subject matter

• Have experience with Apple hardware and software issues and troubleshooting

• Build and distribute applications packages with JAMF Pro

• Create and use automated build processes for macOS device deployment Write scripts to automate Tasks

• Ability to work with JAMF to include OS customization

• Write script to automate name change on macOS endpoints

• Create and update documentation for workflows and processes

• Installing configuring and troubleshooting printers local and network scanners and other workstation hardware connected to macOS devices

• Installing configuring and troubleshooting Microsoft office applications Word Excel etc

• Monitor Service Now SNOW workflow console and assign work as needed to other technicians

• Promptly and accurately completing SNOW service tickets

• Eliminating malware with various removal tools or with software updates deployment

• Troubleshooting email and internet connectivity issues ie Exchange POP3 SMTP account setup

• Provide client support and technical issue resolution via email phone and other electronic media

• Configure software to connect to Internet application servers

• Provide basic training to clients on the use of systems and applications as related to Internet and macOS endpoints

• Identify and correct or advise on operational issues in client computer systems

QUALIFIED APPLICANTS MUST

• Be self-motivated efficient hardworking organized conscientious detail oriented and extremely reliable

• Be able to work independently and efficiently without the need for constant supervision to meet deadlines

• Be able to promptly answer support related email phone calls and other electronic communications in a highly professional manner

• Be able to perform light lifting up to roughly 25 lbs

• Be able to interpret reported issues and understand their urgency

• Be proficient in workstation installation and data migration

• Have a working knowledge of Active Directory membership domain joins

• Understand print server’s malware removal tools TCPIP configuration Windows OS and application operations Apple iOS and applications operations

• Prior IT experience or related education is required

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.