What are the responsibilities and job description for the Professional Services Engineer (USA) position at DroneShield Group Pty Ltd?
Work with cutting edge technology, making the world a safer and more secure place. DroneShield (ASX : DRO) offers an opportunity to solve some of world's most challenging technical problems in the Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems. Working with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others.
With one of the largest listed defence company market capitalisations in Australia and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.
About the role
The company is seeking a Professional Services Engineer with relevant experience to join the U.S. operations team. The position will report to the Director of Programs and Delivery. It represents an exceptional opportunity for a result-driven individual in a new niche but exploding market. This role is primarily focused on leading training courses, supporting business opportunities, and resolving customer issues.
Push yourself and have fun in a well-supported team environment, with a high degree of autonomy, and competitive remuneration.
Responsibilities, Duties and Expectations
- Delivers formal training in classroom and austere environments to customers and partners
- Identifies training and development needs, including mandated training related to certification and training programs
- Provide customer support through phone, email, or in person communication and thoroughly track interactions through internal support systems
- Complete customer system installations onsite at customer locations to include physical installation, software configuration, and validation testing
- Troubleshoot technical issues with customers to include, but not limited to, radio frequency, IP issues, and mechanical issues
- Support business development in customer demonstrations and exercises
- Ability to troubleshoot minor mechanical and technical issues in the field
- This role requires up to 50% travel
Qualifications, Experience and Skills
Note for recruitment agencies : we do not accept floated candidates from external recruiters unless they were instructed to do so.
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