What are the responsibilities and job description for the COO - Chief Operating Officer position at Droxi?
Description
Who we are
At Droxi, we’re revolutionizing healthcare by solving one of the industry’s most pressing issues—EHR inbox overload. Our AI-powered solution acts as a smart assistant, alleviating the burden of administrative tasks and allowing healthcare providers to focus on what they do best: practicing medicine. By combining cutting-edge AI with seamless EHR integration, we’re making a real impact. If you’re passionate about the intersection of healthcare and technology, you'll love the work we're doing at Droxi.
What You'll Do
Lead Strategy & Execution
Who You Are
At Droxi, we’re not just building a product—we’re on a mission to reshape healthcare. As a rapidly growing, 40-person startup, every team member plays an essential role in our success. You’ll be part of an environment where your contributions make a tangible impact, and your voice is heard at every level. We prioritize our people, ensuring that everyone is fulfilled and supported in their work. If you’re looking for a place where you can make a real difference in healthcare while growing your career in a high-impact, high-growth SaaS environment, Droxi is the place for you.
Who we are
At Droxi, we’re revolutionizing healthcare by solving one of the industry’s most pressing issues—EHR inbox overload. Our AI-powered solution acts as a smart assistant, alleviating the burden of administrative tasks and allowing healthcare providers to focus on what they do best: practicing medicine. By combining cutting-edge AI with seamless EHR integration, we’re making a real impact. If you’re passionate about the intersection of healthcare and technology, you'll love the work we're doing at Droxi.
What You'll Do
Lead Strategy & Execution
- Develop and implement operational strategies that drive scalable growth, ensuring smooth SaaS ramp-up as the company expands.
- Build and refine processes that support efficient product deployments, customer onboarding, and user adoption in a rapidly evolving SaaS environment.
- Drive customer acquisition, boost revenue growth, and foster strategic partnerships with providers, payers, and health systems, leveraging a deep understanding of SaaS business models and subscription-based revenue streams.
- Spearhead efforts to scale business operations while maintaining focus on key SaaS metrics like churn, LTV (Lifetime Value), and ARR (Annual Recurring Revenue).
- Establish and optimize key SaaS operational processes—streamlining workflows from product deployment to customer lifecycle management, ensuring seamless scaling and high operational efficiency.
- Implement best practices for billing, subscription management, and contract renewals, creating a frictionless customer experience.
- Collaborate with product and engineering teams to enhance the AI-powered solution, ensuring smooth integration with Electronic Health Records (EHR) systems and driving innovation in AI capabilities.
- Focus on improving the operational scalability of the platform, ensuring seamless EHR interoperability and AI-enhanced workflows.
- Work closely with the CFO to manage budgets, optimize profitability, and implement cost-effective strategies to support sustainable growth.
- Leverage financial data to drive operational decisions, ensuring SaaS unit economics (e.g., CAC, LTV) remain healthy and support long-term business goals.
- Lead efforts to maintain adherence to HIPAA, HITECH, and other critical healthcare regulations, ensuring that our AI-powered SaaS solution meets industry standards for security and interoperability (FHIR, HL7).
- Drive the operational implementation of compliance measures and foster a culture of security and privacy across the organization.
- Lead international market entry and expansion strategies, ensuring the operational infrastructure is in place to scale globally while maintaining compliance with local healthcare regulations and SaaS requirements.
- Manage cross-border operations, ensuring smooth collaboration between global teams to accelerate market adoption.
- Build and lead top-tier teams, driving a culture of innovation, accountability, and excellence, with a specific focus on operational efficiency and SaaS best practices.
- Champion a data-driven, results-oriented approach to scaling operations and continuously improving internal processes.
Who You Are
- 10 years of executive leadership experience in healthcare technology, digital health, or health IT, with a strong track record of scaling SaaS businesses and driving significant revenue growth having personally driven revenue to $100 million ARR and above.
- Proven SaaS expertise with deep knowledge of scaling subscription-based models, optimizing metrics like churn, CAC, LTV, and MRR, and driving operational excellence.
- Experience in AI-driven healthcare solutions or workflow automation is a strong advantage, particularly in SaaS environments.
- Strong operational, financial, and strategic acumen to optimize performance, with hands-on experience in SaaS growth phases—ramping up to scale efficiently while maintaining customer satisfaction.
- In-depth understanding of healthcare regulations (HIPAA, HITECH) and EHR interoperability (FHIR, HL7), and the ability to build compliant, scalable operations.
- Experience in enterprise partnerships with healthcare providers, payers, and health systems, and the ability to drive SaaS-based collaborations.
- International business management experience, including overseeing cross-border operations, global market expansion, and adapting SaaS offerings to new regions.
- A dynamic, results-driven leader and communicator, skilled in driving organizational change and adapting to the fast-paced, evolving healthcare tech space.
- Bachelor’s degree required, with an MBA or advanced degree preferred.
At Droxi, we’re not just building a product—we’re on a mission to reshape healthcare. As a rapidly growing, 40-person startup, every team member plays an essential role in our success. You’ll be part of an environment where your contributions make a tangible impact, and your voice is heard at every level. We prioritize our people, ensuring that everyone is fulfilled and supported in their work. If you’re looking for a place where you can make a real difference in healthcare while growing your career in a high-impact, high-growth SaaS environment, Droxi is the place for you.
