What are the responsibilities and job description for the Patient Services Receptionist -Sleep Department position at Drs. Girgis & Associates?
Job Description
Job Description
Description :
Girgis ENT specializes in the medical and surgical treatment of problems of the ear, nose, and throat; providing state-of-the-art audiologic evaluations, hearing aid devices, allergy testing and therapy, CT scan imagery, and diagnostic and therapeutic sleep services.
Our AASM accredited sleep lab is currently looking for a full-time receptionist to join our team.
We are driven by our mission to help each patient breathe better, hear better, and sleep better with life-changing results. We have had the distinction of being the premier ear, nose, and throat private practice in the Chicago western suburbs since 1959; largely because of the dedicated providers and employees who work here. If you are looking for a new opportunity with a practice that values their employees, believes in a healthy work / life balance, and prides itself on providing the highest quality of care to each patient, we encourage you to apply today!
Requirements :
Key Responsibilities :
- Answers incoming telephone calls; retrieves and addresses voicemails daily
- Provides information required, log specific call info in patient chart,
- Greets visitors and patients as they arrive for scheduled appointments
- Registers and schedules appointments for established and new patients including sleep studies, DME, mask fittings, and consults / follow ups.
- Confirm all appointments in electronic scheduling system.
- Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back, obtains credit card on file.
- Provides patients with appropriate questionnaires and files into electronic records
- Confirms that electronic insurance eligibility was completed, or repeats prior to visit
- Reviews the daily schedules one day ahead – ensures eligibility has been verified.
- Uploads compliance and sleep records prior to appointments
- Ensures all patient paperwork is complete before patient is seen—flags the chart for the clinical staff
- Informs patients in the reception area when the physicians are running behind schedule
- Collects and posts copayments and outstanding balances from patients at check in
- Screens visitors and responds to routine requests for information
- Performs Sleep Study and DME pre-certifications and / or pre-authorizations prior to patient appointment as requested
- Schedules and completes DME Appointments and Mask Fittings,
- Sets up DME services including educational appointments, Mask Fittings
- Retrieve faxes and complete as necessary
- Sends DME orders to appropriate suppliers ensuring patient has completed annual visits
- Checks voicemails daily and responds back as needed
- Keeps the patient reception area neat and clean at all times throughout the day
General Responsibilities
Requirements :
High School Diploma or GED required
Previous experience in a medical office required
Sleep Specialty experience preferred