What are the responsibilities and job description for the Corporate Phone Operator position at Drug & Alcohol Testing Compliance Services?
Job Opportunity: Corporate Phone Operator
Are you a master of communication with a knack for multitasking? Do you enjoy being the friendly voice that ensures smooth connections in a corporate environment? If so, we have the perfect role for you!
Position: Corporate Phone Operator
Location:4000 US Hwy 259 N, Longview, TX 75605
Employment Type: Full-time
Who are we? An Introduction
DATCS, LLC was established in 1989 and is a certified Woman Owned, and the industry's leader in creating and maintaining Drug-Free workplace environments specializing in DOT compliance and background screening. We improve work and school environments through testing and screening that promotes safety, compliance, and wellbeing. We provide timely, accurate, and affordable testing along with expert training to help our clients understand and make smart decisions about the results.
Role Overview
As a Corporate Phone Operator, you'll be the first point of contact for our clients, employees, and stakeholders. You will manage incoming calls with professionalism, direct inquiries to the appropriate departments, and provide outstanding customer service that reflects our company's values.
Key Responsibilities
- Answer, screen, and route incoming calls promptly and courteously.
- Provide accurate information to callers regarding company services, departments, and contact details.
- Handle high call volumes efficiently while maintaining a positive attitude.
- Collaborate with team members to ensure smooth communication flow across departments.
- Perform light administrative tasks, such as logging messages and scheduling calls when needed.
What We're Looking For
- Exceptional verbal communication and active listening skills.
- Strong organizational and multitasking abilities.
- A friendly and professional demeanor, even under pressure.
- Basic computer skills (familiarity with phone systems, email, and office software is a plus).
- High school diploma or equivalent (additional education or experience in a similar role is an advantage).
Why Join Us?
- Team-Oriented Environment: Work with supportive colleagues in a collaborative setting.
- Growth Opportunities: Develop your skills and grow within the company.
- Competitive Salary & Benefits: Paid vacation and sick time. Group health, dental, vision, life and IRA.
Pre-employment background check and drug test .
Salary : $15 - $16