Member Engagement & Operations Manager

DIA is a global healthcare association that mobilizes life science professionals from across all areas of expertise to engage with patients, peers, and thought leaders in a neutral environment on the issues of today and the possibilities of tomorrow. We envision a world where powerful health interventions and health-management tools are rapidly discovered, developed, approved, and made accessible to all.

It is an exciting time to join DIA as we lead the life sciences industry into the future of truly global and digitally enabled knowledge sharing and creation. By joining DIA, you join our mission to drive better health solutions for patients and stay at the forefront of the healthcare revolution. Candidates must live within commuting distance of the DIA Fort Washington, PA office.

We are seeking a Member Engagement and Operations Manager to serve as the product owner for DIA Membership. This role entails driving the expansion, administration, and operational enhancement of DIA Membership, encompassing member benefits, services, communities, tools, and resources. The position will oversee and provide operational support for all aspects of DIA Membership and its communities.

Key responsibilities include:

Membership Operations & Strategy

• Oversee membership operations, including benefits, services, and resources, ensuring seamless delivery and engagement
• Maintain and update membership-related elements within the Association Management System (AMS) and Content Management System (CMS).
• Develop and execute strategies for member retention, recruitment, acquisition, and renewal.

Marketing, Promotion & Partnerships

• Collaborate with Marketing to create and implement membership marketing strategies, campaigns, and collateral to drive global membership growth and revenue.
• Promote membership through strategic partnerships, digital channels, and engagement initiatives.

Data Analysis, Industry Research & Continuous Improvement

• Analyze and report membership and community metrics to identify trends and opportunities for improvement.
• Stay informed on industry trends, best practices, and emerging technologies in membership and online communities.

Community Management:

• Manage DIA Communities, serving as the primary lead, and oversee engagement in the Community Mentoring Program.

Platform Optimization:

• Administer and optimize the DIA Community platform, ensuring full utilization, troubleshooting, and continuous improvement.

Content Coordination & Special Projects

• Coordinate content creation and asset collection for the DIA NOW platform, working with internal and external stakeholders.
• Support special projects and other responsibilities as assigned.

To join us, you should have:

• Bachelor’s degree required.
• Minimum of 5 years’ experience, particularly with professional association membership programs preferred. Web content management is helpful but not required.
• Strong computer skills and expertise in other relevant systems and software such as Microsoft Windows/Office, Amazon Web Service (AWS), and AMS Personify.
• Highly technology literate; quickly learns new applications and tools.
• Some overnight domestic travel is required.
• Fluent in English. Proficiency in other languages a bonus.

DIA offers an excellent total rewards package and perks including:

• Competitive compensation including incentive bonus
• Robust benefits with employer HSA contribution
• Employer 401(k) Safe Harbor match
• Generous PTO plan – goes up each year
• 8 Holidays and 3 Floating Holidays
• 3 Wellness Days
• Paid parental leave
• Charitable donation matching
• Flexible hours and hybrid work environment (on-site Tuesday, Wednesday, and Thursday)

DIA is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other applicable legally protected characteristics.