COLLECTIONS ASSOCIATE

Job Title: Billing and Collections Associate

Department: Finance/Administration
Reports To: Kimberly Fodero

About Us:

Serclean is a premier mitigation company specializing in restoring properties affected by water, fire, mold, and other disasters. Our dedicated team of experts utilizes advanced technology and proven techniques to deliver efficient and effective restoration services to ensure your home or business is safe and secure. With a commitment to excellence, integrity, and customer satisfaction, we are dedicated to helping our clients recover quickly and effectively from unexpected events. At Serclean, we prioritize quality service and aim to exceed our customers' expectations every step of the way.

Summary:

The Billing and Collections Specialist plays a critical role in ensuring the accurate and timely billing of water mitigation services to both homeowners and insurance companies. This position requires a deep understanding of billing processes, insurance claims navigation, and effective collections strategies. The ideal candidate will excel at balancing detailed record-keeping with strong communication skills to secure timely payments and resolve outstanding balances.

Essential Duties and Responsibilities:

Billing:

• Generate accurate and detailed invoices for water mitigation services performed, ensuring all essential information (services rendered, dates, client details, and insurance information) is properly documented.
• Submit invoices to homeowners and insurance companies in accordance with established procedures and timelines.
• Track and maintain comprehensive records of billing transactions, including invoice numbers, submission dates, payment status, and outstanding balances.
• Follow up proactively on unpaid invoices, issuing reminders and investigating discrepancies or delays.

Collections:

• Contact homeowners and insurance adjusters to collect overdue payments, maintaining a professional and customer-centric approach.
• Negotiate and set up payment plans with homeowners as needed to secure outstanding balances.
• Address billing inquiries, disputes, or denials promptly and professionally, working to resolve issues efficiently.
• Document all collection activities thoroughly, including the method of contact, dates, discussions, and outcomes.
• Identify accounts that may require escalation to management for potential bad debt resolution.

Reporting:

• Generate regular reports on accounts receivable, aged receivables, and collection performance for management review.
• Assist with monthly financial closing activities, ensuring billing and collections data is up to date.
• Maintain organized and secure filing systems for billing records and related documentation.

Compliance:

• Adhere to company policies and procedures, as well as applicable state and federal regulations related to billing, collections, and insurance claims.
• Remain knowledgeable of insurance claim processes and documentation requirements to ensure billing accuracy.

Qualifications:

• High school diploma required; some college coursework preferred.
• Minimum of 1-3 years experience in billing and collections, preferably within a service-based industry or property insurance claims environment.
• Experience with insurance claims processing or familiarity with restoration and mitigation services strongly preferred.
• Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and interpersonal skills, with the ability to engage professionally with homeowners, insurance adjusters, and internal teams.
• Excellent organizational and time management skills, with a proven ability to prioritize tasks and meet deadlines.
• Ability to work independently and collaboratively in a team environment.
• Basic understanding of accounting principles is required.

Work Environment:

• This position is primarily office-based with occasional requirements to engage with external stakeholders, such as homeowners or insurance companies, via phone or virtual platforms.

Other Skills/Abilities:

• Demonstrated understanding of insurance claim procedures and reimbursement processes.
• Familiarity with terminology and processes related to water damage restoration and mitigation.
• Ability to manage high volumes of work, multitask, and balance competing priorities effectively.
• Strong problem-solving skills and attention to detail.

• Our benefits include:
  • Weekly compensation
  • Health Insurance 100% Paid by Company for Employee
  • Vision, Dental, Long/Short term Disability
  • 401 K With Company Matching
  • Life Insurance
  • Paid Vacation and Holidays
  • Ongoing training, coaching and guidance to help you be the best you can be.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.

Serclean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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