What are the responsibilities and job description for the In-House Dispatch Specialist position at Dry Force Corp?
In-House Dispatch Specialist
Urgently Hiring - Dry Force is currently hiring for our in-house Dispatch Team!
Dry Force is searching for individuals with a strong work ethic, an upbeat attitude and an emergency-services background to contribute to the success of a quickly growing small company. You will work with our A Dispatch Team and be responsible for the interactions with our customers, subcontractors, and internal staff.
The perfect candidate must:
- Be Courteous, Professional, and Provide Excellent Customer Service
- Be driven by daily goals and have a hard-working mindset
- Thrive in a team atmosphere
- Be committed to preserving the culture of Dry Force
Our Benefits Include:
- Competitive pay plus bonus structure
- Health Insurance (Employee coverage paid 100% by Dry Force)
- Life Insurance - After 90 days - ($25k Coverage paid by Employer)
- Short & Long-term Disability Insurance
- Six (6) Paid Holidays One (1) Floating Holiday - After ninety (90) days
- PTO/Vacation - After one (1) year of service
- 401K - After ninety (90) days of service with company match
Responsibilities Include:
- Operate a multi-line phone in the corporate office to aid in call- taking, dispatching technicians and project managers, and other personnel supporting Dry Force services.
- Provide pre-arrival instructions to customers while they are awaiting a technician.
- Coordinate emergency work orders, relaying information to closest and most suitable technicians available
- Monitor jobs in order to provide customers with feedback during calls
- Serve as an empathetic liaison to the customer - Our clients are calling us at a very difficult time and being sympathetic AND helpful is a requirement of the position!
- Enter, update, and retrieve information from several applications
- Answer or forward non-emergency requests for assistance to the appropriate persons
Minimum Requirements:
- 1 years of experience dispatching preferred
- 1 years in a direct customer service, call center environment preferred
- Computer skills are required with the ability to learn new systems, Proficient in technology and dealing with equipment and software
- Must be able to pass a drug screen and have clear criminal background check
- High School Diploma or GED
- Must be flexible in working any shift assigned, be able to work overtime as needed and some holidays
- Must have reliable transportation
Since 2003, Dry Force Corp has been preserving, protecting and restoring residential and commercial properties damaged by water and fire. As a result, Dry Force has quickly become one of the largest and most trusted names in the water damage restoration industry.
Do you want to be part of a winning team with a family atmosphere? Do you live by the credo ‘work hard, play hard’? Do you want a real chance of advancement in an organization where you will be truly challenged like never before? Being a part of the Dry Force team isn’t always easy (as a matter of fact, it’s usually never easy) but it’s so rewarding to work along others that work hard and want to WIN!
#INDDF
Salary : $25,000
