What are the responsibilities and job description for the Project Coordinator position at Dry Kings Restoration™?
Building a Career with Excellence
Dry Kings Restoration is seeking an experienced Project Coordinator who thrives in a dynamic environment and values growth, career development, and delivering exceptional results.
This role involves coordinating emergency responses to water and fire damage incidents, building relationships, and securing restoration opportunities for property owners, ensuring professional work handling and documentation according to industry standards.
Why Dry Kings?
We are a disaster restoration company specializing in high-end water, fire, and mold mitigation services for residential and commercial property owners in the San Francisco Bay Area. We are committed to providing premier services while creating exciting opportunities for career advancement. Our team describes us as a company with an amazing work environment, strong benefits, and a culture that celebrates hard work and recognizes great effort.
Responsibilities:
• Respond promptly to emergency scenes, establishing rapport with property owners, first responders, and other personnel.
• Show high levels of empathy, compassion, and professionalism at all times.
• Assess immediate needs and provide emergency services such as board-ups, securing properties, and guiding next steps for restoration.
• Present and educate property owners about Dry Kings Restoration's services, overcoming objections, and closing restoration contracts on-site.
• Convert leads into signed agreements, maintaining high closing ratios.
• Communicate effectively and compassionately to help clients understand the restoration process and the value of our services.
• Track and report on job leads, contacts, and outcomes using CRM software, ensuring follow-up and closing targets are met.
• Maintain strong relationships with local fire departments, insurance agents, and industry partners to build a reliable referral network.
• Participate in local networking and community events to promote Dry Kings Restoration and generate additional business.
• Monitor emergency dispatches and alerts to respond quickly to fire and water damage incidents.
• Conduct initial damage assessments and document findings, ensuring clear communication with internal teams for seamless project execution.
• Participate in an on-call rotating schedule to assist in responding to emergencies after hours.
• Ensure compliance with safety regulations and company policies.
What We Offer:
• Competitive hourly compensation plus performance-based bonuses.
• Health & Dental Insurance.
• 401(k) with company match.
• Vacation & PTO accrual to maintain a healthy work-life balance.
• Career growth opportunities, including advancement to Senior Emergency Response Coordinator or Business Development roles.
• A dynamic, collaborative culture with team members who are passionate about their work.
Requirements:
• Proven sales experience, with a history of achieving or exceeding sales targets.
• High closing ratios in previous roles, especially in a field-based, client-facing environment.
• At least 1 year of experience in a sales, restoration, or emergency response role.
• Knowledge of fire damage and emergency board-up services is highly preferred.
• Exceptional communication skills with the ability to establish trust quickly.
• A strong understanding of the restoration industry and processes.
• A valid California driver's license and a clean driving record.
• Availability for on-call rotation, including nights and weekends, to respond to emergencies.
• Ability to work independently and manage multiple tasks effectively.
• Strong relationship-building skills and the ability to remain calm under pressure.
• Must have the physical ability to perform emergency board-ups and property securing activities when necessary.
• Knowledge of CRM software for lead management and follow-up.
